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Thread: Mark topic as solved?

  1. #1

    Default Mark topic as solved?

    It would be useful, if one could mark one's topic as solved. Easier for people who afterwards seek help for the same problem.
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  2. #2
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    Default Re: Mark topic as solved?

    I second this. It would be very helpful for people who search the forums for answers and instead find a 6-page long topic but they don't feel like weeding through to find the solution. So instead they just start a new topic about something thats already been answered 100 times before.

    Being able to mark a post as a solution to the problem, and then being able to go to that solution would be a great addition to the forums.

    We must also keep in mind that the forum software might not support this functionality. If that is the case, disregard my response.
    My personal philosophy:
    The only way you won't find something is if you stop looking.

  3. #3
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    Default Re: Mark topic as solved?

    On Sun, 02 Aug 2009 22:26:01 +0000, srschifano wrote:

    > I second this. It would be very helpful for people who search the
    > forums for answers and instead find a 6-page long topic but they don't
    > feel like weeding through to find the solution. So instead they just
    > start a new topic about something thats already been answered 100 times
    > before.
    >
    > Being able to mark a post as a solution to the problem, and then being
    > able to go to that solution would be a great addition to the forums.
    >
    > We must also keep in mind that the forum software might not support this
    > functionality. If that is the case, disregard my response.


    This suggestion comes up about once every month - the problem is that not
    everyone is going to mark their threads as solved, so then the
    functionality becomes useless.

    Further, sometimes you get an additional side discussion that isn't
    resolved (or is), so at what point does the thread get marked solved?
    When the original issue is resolved? What if the secondary issue becomes
    the main point of discussion?

    The only way to have it done consistently is for the moderation staff to
    ensure threads are properly marked "solved" when the thread is solved.
    Do the mods want to do this? If I was a mod, I might not be willing to
    do this (though mostly because I access via NNTP and any functionality to
    "mark as solved" is likely to be only in the web interface, which I
    dislike using because it's not as fast as using NNTP).

    Please search the earlier discussions on this topic for other opinions
    about it. As I said, this "idea" comes up about monthly, if not more
    frequently. :-)

    Jim

  4. #4
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    Default Re: Mark topic as solved?

    Quote Originally Posted by hendersj View Post
    This suggestion comes up about once every month - the problem is that not everyone is going to mark their threads as solved, so then the functionality becomes useless...
    That's a bit OTT (IMO). It's come up before, but hardly monthly. The problem of not marking has already been made i.e. the party line. It ignores the fact that other functionality for marking stuff is not used frequently or effectively, but is included for the benefit of those who do enjoy using it. Again I pointed this out in an earlier post. If you read the thread, you must have noticed some posts discussing the benefit enjoyed by other forums using it, and how their members remind each other to mark posts as solved. Why should it fall upon the Mods to do it?

    NNTP users are already excused from using other forum techniques. Maybe this one would escape you as well.

    Further, sometimes you get an additional side discussion that isn't
    resolved (or is), so at what point does the thread get marked solved?
    When the original issue is resolved? What if the secondary issue becomes
    the main point of discussion?
    It's called "going off topic" or "hijacking a thread" It doesn't matter because the OP would decide when it is solved. The secondary issue becoming the main point is the definition of a perfect hi-jack! Apparently it's not very good forum etiquette.

  5. #5
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    Default Re: Mark topic as solved?

    It's called "going off topic" or "hijacking a thread" It doesn't matter because the OP would decide when it is solved. The secondary issue becoming the main point is the definition of a perfect hi-jack! Apparently it's not very good forum etiquette.
    Haven't thought much about this before, but maybe if threads were able to be marked solved by OP, it might encourage others to start their own threads. They could still add a link to the old thread if they thought it was relevant.

  6. #6
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    Default Re: Mark topic as solved?

    On Mon, 03 Aug 2009 02:26:01 +0000, consused wrote:

    > hendersj;2020934 Wrote:
    >> This suggestion comes up about once every month - the problem is that
    >> not everyone is going to mark their threads as solved, so then the
    >> functionality becomes useless...

    > That's a bit OTT (IMO). It's come up before, but hardly monthly.


    Exaggeration for effect. It comes up periodically, then. :-)

    > The
    > problem of not marking has already been made i.e. the party line. It
    > ignores the fact that other functionality for marking stuff is not used
    > frequently or effectively, but is included for the benefit of those who
    > do enjoy using it. Again I pointed this out in an earlier post. If you
    > read the thread, you must have noticed some posts discussing the benefit
    > enjoyed by other forums using it, and how their members remind each
    > other to mark posts as solved. Why should it fall upon the Mods to do
    > it?


    Because the benefit is not for the user for whom the problem is resolved,
    but for people looking for solutions.

    But in order for the "mark as solved" idea to be beneficial, every thread
    that is solved has to be marked solved, otherwise how does one actually
    use it to find solutions? Is a thread that's not marked "solved"
    considered "unsolved" if the OP never comes back and says "great, that
    fixed it for me, thanks!" and marks it as solved? What if they come back
    and mark it as "solved" but don't comment - did the actual advise given
    help solve the problem, or did they find some other way to solve it that
    the given solutions pointed them in the direction of?

    And even more to the point, how many users actually search before posting
    a question to see if the answer is already there? In an ideal world,
    they would, but in my rather long experience in using forums of all
    sorts, it's not common practice because it's "hard" to search and "easy"
    to just ask the question again. Those who search are the minority use
    case.

    > NNTP users are already excused from using other forum techniques.
    > Maybe this one would escape you as well.


    I'm not sure what's *funny* about that per se - but here again, if the
    benefit is for people searching for answers, then it's got to be
    consistently done or the value simply isn't there.

    >> Further, sometimes you get an additional side discussion that isn't
    >> resolved (or is), so at what point does the thread get marked solved?
    >> When the original issue is resolved? What if the secondary issue
    >> becomes
    >> the main point of discussion?

    > It's called "going off topic" or "hijacking a thread"


    Welcome to the wonderful world of forums. Sometimes the "side" topic is
    actually related to the original. Say for example, the OP starts a
    discussion about problems with sound and it turns out it's Pulseaudio
    that's messed things up for them. So then they switch to using ALSA and
    have a related issue that turns out to be related to the sound hardware
    rather than either sound daemon, and the discussion turns to ALSA-related
    matters or HW related matters.

    Now as a user coming into the discussion (as a result of a search on a
    problem I'm having), I see the recommend to use ALSA so I try that and
    run into a problem - is it "hijacking" the thread to say "well, I tried
    switching to ALSA as suggested but it did something weird - here's the
    detail". IMHO, no, because it's related to the suggested solution and
    applied to the 1st person's original issue and proposed solution.

    > It doesn't
    > matter because the OP would decide when it is solved. The secondary
    > issue becoming the main point is the definition of a perfect hi-jack!
    > Apparently it's not very good forum etiquette.


    Depends on the forum. There are places where "thread drift" is perfectly
    acceptable and a standard practice. Discussions evolve.

    Jim

  7. #7
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    Default Re: Mark topic as solved?

    On Mon, 03 Aug 2009 03:26:01 +0000, deano ferrari wrote:

    >> It's called "going off topic" or "hijacking a thread" It doesn't matter
    >> because the OP would decide when it is solved. The secondary issue
    >> becoming the main point is the definition of a perfect hi-jack!
    >> Apparently it's not very good forum etiquette.

    >
    > Haven't thought much about this before, but maybe if threads were able
    > to be marked solved by OP, it might encourage others to start their own
    > threads. They could still add a link to the old thread if they thought
    > it was relevant.


    I don't think "marking as solved" has the same connotation as "closing
    the thread". Closing threads that are marked solved seems a bad idea,
    for one thing, as an NNTP user, how am I to know a thread is "closed"?
    Today, I keep an eye out for the mods participating in a thread and if I
    see one of them, I'll check to see if they've posted that a thread is
    closed before posting. If any user can close a thread as a part of
    marking it solved, there has to be a standard way to KNOW that the thread
    is closed that doesn't involve reading the whole thing - a tag in the
    subject line saying [Solved] would be sufficient. But that's not a
    standard part of vBulletin, so it would require custom coding, and custom
    coding comes at a price of manageability when upgrades are done to the
    system.

    Jim

  8. #8
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    Default Re: Mark topic as solved?

    On Mon, 03 Aug 2009 02:26:01 +0000, consused wrote:

    > That's a bit OTT (IMO). It's come up before, but hardly monthly.


    8 threads in the past year. OK, not monthly, but it has come up
    periodically (as I said). Kinda makes my point that people come to the
    forum and don't search ahead of time to see if a topic has been discussed
    previously or not, though.

    Jim

  9. #9
    goldie NNTP User

    Default Re: Mark topic as solved?

    > 8 threads in the past year. OK, not monthly, but

    uh, that is eight threads _initiated_

    but i _guess_ if you check you will find that someone unwilling to
    read a 6-page long existing thread on the 'solved' topic to SEE if
    there is a policy decision already made, and will post another support
    for change....well, i'd guess if you count those you could say it
    comes up TWICE a month...or more.

    lets face it: most (many?) people will NOT search the forums for
    existing forum policy decisions *or* solutions..

    it is part of the instant gratification malady..

    --
    goldie

  10. #10

    Default Re: Mark topic as solved?

    It would make the forum more efficient. The quicker you can find a good solution for your problem, the better. :-)
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