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Thread: HP hardware loaded with SLED 10

  1. #1
    primary NNTP User

    Default HP hardware loaded with SLED 10

    i see more and more folks with new HP minis (etc) pre-loaded with
    SLED 10 stumbling into our forums seeking assistance..

    which is fine until they ask their first question and the always
    friendly and helpful-but-unknowing-noob advises them to immediately
    dump that 'unsupported' and old version 10 and format/reinstall 11.1..

    *instead*, in my opinion, there should be several prominently
    displayed stickies (or whatever) for those folks to go over to the
    novell and/or HP forums (i don't know the support agreements which
    accompany a SLED loaded HP)..

    and, it would also be nice if Novell provided HP with stickers to put
    on the box/machine which told the buyer to join forums.novell.com,
    for their getting started support..

    --
    primary

  2. #2
    evilemmy NNTP User

    Default Re: HP hardware loaded with SLED 10

    Hi there just saw this post and had a read out of interest. I just purchased a HP mini SLED 10, i agree on the idea of a stickers on boxes for support and which forums to go to for HP SLED. Although I joined the Novell register which runs for both novell and the opensuse forums same access and account. The openSuse forums was preset as a favorite in my mozilla already so points users of hp immediately to openSUSE forums. Had also looked at just a linux forum and they pointed several users on sled to these forums. So i'm not sure I guess it's the preference of Linux and HP to recommend opensuse for sled based minis.

    Emmy

  3. #3
    primary NNTP User

    Default Re: HP hardware loaded with SLED 10

    > So i'm not sure I guess it's the preference of
    > Linux and HP to recommend opensuse for sled based minis.


    i can't imagine that that was an intentional decision by either HP or
    Novell..

    because _most_ (i did not say all) folks here have zero experience
    with SLED..

    i can, however see how such a decision by Novell might be beneficial
    to their bottom line--because folks who might have otherwise used
    _paid_ helper service time come here and try to help themselves,
    reducing the number of warm bodies on a payroll..

    --
    primary

  4. #4
    Join Date
    Jun 2008
    Location
    West Yorkshire, UK
    Posts
    3,453

    Default Re: HP hardware loaded with SLED 10

    I suspect that HP were targeting business customers who might have SLED at work rather than the consumer market. Who knows how the market may evolve?

  5. #5

    Default Re: HP hardware loaded with SLED 10

    Has anyone considered putting a prominent link near the start of the welcome page? There's that box on the left that says Quick Links - why not there? Or maybe in another box just below the openSUSE Forums one - that'd make it even clearer. I don't really see how it could get in the way...

  6. #6
    Join Date
    Mar 2008
    Location
    Bochum, Germany
    Posts
    3,587

    Default Re: HP hardware loaded with SLED 10

    On 03/11/2009 Confuseling wrote:
    > Has anyone considered putting a prominent link near the start of the
    > welcome page?


    I like the idea. Let me see what the team thinks.
    Thanks for the suggestion!

    Uwe

  7. #7

    Default Re: HP hardware loaded with SLED 10

    No worries!

    It seems to me that the logical spot would be in the 'Welcome to openSUSE Forums' blurb that appears when you visit logged out - but having thought about it for a bit, if it wasn't considered overkill, I reckon a box in between the openSUSE Forums one and the Quick Links one on the left, saying something like 'SUSE Family', with links to SLED and SLES sites / forums, would make sense too.

  8. #8
    primary NNTP User

    Default Re: HP hardware loaded with SLED 10

    > Thanks for the suggestion!

    Normally i wouldn't care except i have already seen one new HP owner
    be advised format/install 11.1 because SUSE 10 is no longer supported

    actual sage advice from a one with three weeks Linux experience, all
    on 11.1 </sigh>

    --
    primary

  9. #9
    Join Date
    Mar 2008
    Location
    Bochum, Germany
    Posts
    3,587

    Default Re: HP hardware loaded with SLED 10

    * primary wrote, On 03/12/2009 08:35 AM:
    >> Thanks for the suggestion!

    >
    > Normally i wouldn't care except i have already seen one new HP owner
    > be advised format/install 11.1 because SUSE 10 is no longer supported


    Yuck. SLED 10 IS supported.

    Uwe

  10. #10
    Join Date
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    Utah, USA, Earth, Milky Way
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    Default Re: HP hardware loaded with SLED 10

    Quote Originally Posted by buckesfeld View Post
    On 03/11/2009
    I like the idea. Let me see what the team thinks.
    Thanks for the suggestion!

    Uwe
    We like it...[wave of our magic wand] Done. Thanks
    My computer always used to beat me at chess, but it is no match for me since I changed the competition to kick boxing

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