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Thread: 90 day installation support: does it exist?

  1. #1
    phaumer NNTP User

    Thumbs down 90 day installation support: does it exist?

    Hi. I am a complete newbie when it comes to Linux. So I thought ordering the Suse 11 box with an advertised 90 day technical support sounds great to get me started. Hence, I got my box and indeed the installer messed up my machine as the grub bootloader was not able to load my Vista and XP partition anymore and I submitted a service request via the URL provided when I registered. Reviewing my account online I was actually pleased to see that I had 9999 service request with a promised 24h response time. A week has passed and I got no response so I thought I try the chat client on their web site. After forwarding me to several people the tech rep told that he is not responsible. Gave me a phone number that I should call that did not work (was some other product's order hotline; nothing to do with support) and just closed(!!) my SR. Calling Novel back I was told that I am calling the wrong number, got a different phone number this time with the statement that they are only available from 1:30am to 9am PST time! This all sounds like a ploy to me. Do people have the same experience. Who can I contact to get help or my money back? Thanks and best regards, Peter.

  2. #2
    Join Date
    Jan 2008
    Location
    Kenton, TN USA
    Posts
    1,023

    Default Re: 90 day installation support: does it exist?

    Thread moved to Looking For Something?
    Last edited by kastorff; 08-Jul-2008 at 18:17.
    Keith Kastorff

  3. #3
    Link Porterfield NNTP User

    Default Re: 90 day installation support: does it exist?

    On Wed, 09 Jul 2008 00:56:03 +0000, phaumer wrote:

    [snip]

    > Calling Novel back I was told that I am calling the wrong number, got a
    > different phone number this time with the statement that they are only
    > available from 1:30am to 9am PST time! This all sounds like a ploy to
    > me. Do people have the same experience. Who can I contact to get help or
    > my money back? Thanks and best regards, Peter.


    I have used SuSE phone support on one or two occasions during my
    entitlement period with no issue. It was quite a while ago on one of the
    10.x retail box versions, but it went well, as I recall.

    The time difference is that between the US and the EU (BRD).

    --
    Link Porterfield

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