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Thread: novell shop recommends ie browser

  1. #1

    Default novell shop recommends ie browser

    Dear Felicia N

    How can you recommend I use I.E Browser??
    I am totally against using any Windows products.
    I have been using Suse for the last 4-5 years, and you develop a
    shopping website for opensource products, but you want me to use IE. You must be crazy. I think I must publish your reply on the opensuse forums.

    Thanks

    H



    On Tue, 2008-07-01 at 23:09 -0500, Novell Customer Service wrote:
    > Dear H
    >
    > Thank you for contacting the shopNovell.
    >
    > Please disable your Mozilla and Firefox before attempt to complete the
    > order. We recommend IE Browser instead.:
    >
    > please try to place a new order.
    >
    > NOVELL
    >
    > - Once you have the items you wish to purchase in the shopping cart
    > click the "Check Out" button.
    >
    > We recommend when placing an order that you enter your billing
    > information as it appears on your credit card billing statement. If your
    > middle initial appears on your credit card, please enter it after your
    > first name in the "first name" field (without any punctuation). Also, if
    > you are ordering from outside of the US make sure that you select
    > "Non-US" in the "State/Province" selection field.
    >
    > If you receive an error message, please reply with the error number as
    > well as your pending order number which can be found on the shopping
    > cart page.
    >
    > If you have any further questions or concerns, please reply to this
    > e-mail.
    >
    > Sincerely,
    > Felicia N.
    > Customer Service
    > Digital River for shopNovell
    > http://shop.novell.com/uk/cs
    > NOVELL: Support
    > +353 61 725025
    >

  2. #2
    Join Date
    Jun 2008
    Location
    Delta Quadrant
    Posts
    1,453

    Default Re: novell shop recommends ie browser

    HP lost a laptop sale yesterday for the same reason.
    It wouldn't let me continue past a certain point.

  3. #3
    Join Date
    Jun 2008
    Location
    South Yorkshire, United Kingdom
    Posts
    44

    Default Re: novell shop recommends ie browser

    How odd

    I'm simply baffled at how an outfit that sells products based on Linux can recommend IE, don't they realise it only runs natively in Windows
    Linux using monkey

  4. #4
    Join Date
    Jun 2008
    Location
    Delta Quadrant
    Posts
    1,453

    Default Re: novell shop recommends ie browser

    > I'm simply baffled at how an outfit that sells products based on Linux
    > can recommend IE, don't they realise it only runs natively in Windows
    >


    Well in HP's case they didn't actually come out and say they didn't
    support Firefox...the site just refused to work once I went to
    buy the thing. <shrug> Anyway I fired up my VM with WIndows and opened
    IE, but....I decided to shop some more AND...here's the rub, found a better
    deal at Dell...soooooo....bought a Dell.





  5. #5
    Join Date
    Jan 2008
    Location
    Milwaukee, WI
    Posts
    197

    Default Re: novell shop recommends ie browser

    Quote Originally Posted by husrah View Post
    How can you recommend I use I.E Browser??
    While I agree that forcing the user to IE is not an optimal solution by any means (especially when selling open-source software), it could be that the solution for Novell's e-shopping website was designed by a third party that didn't make it Firefox compatible.
    I will not fear. Fear is the mind-killer. Fear is the little-death that brings total obliteration. I will face my fear. I will permit it to pass over me and through me. ... Where the fear has gone there will be nothing. Only I will remain.

  6. #6

    Default Re: novell shop recommends ie browser

    May be that the shop is outsourced to a company that handles online transactions. Whatever the case, big faux pas.

    Here are the latest Firefox stats. Looks like they'll break 205 next month. That's a lot of potentially lost customers.

  7. #7
    Jim Henderson NNTP User

    Default Re: novell shop recommends ie browser

    On Wed, 02 Jul 2008 21:26:04 +0000, andrewd18 wrote:

    > husrah;1831270 Wrote:
    >> How can you recommend I use I.E Browser??

    > While I agree that forcing the user to IE is not an optimal solution by
    > any means (especially when selling open-source software), it could be
    > that the solution for Novell's e-shopping website was designed by a
    > third party that didn't make it Firefox compatible.


    Indeed. Digital River is who runs the store for Novell (see the signature
    of the person sending the reply).

    Jim

  8. #8
    Rikishi 42 NNTP User

    Default Re: novell shop recommends ie browser

    On 2008-07-02, andrewd18 <andrewd18@no-mx.forums.opensuse.org> wrote:

    > husrah;1831270 Wrote:
    >> How can you recommend I use I.E Browser??

    > While I agree that forcing the user to IE is not an optimal solution by
    > any means (especially when selling open-source software), it could be
    > that the solution for Novell's e-shopping website was designed by a
    > third party that didn't make it Firefox compatible.


    It doesn't need to be.
    I has to be HTTP compatible. Period.


    --
    The sand remembers once there was beach and sunshine
    but chip is warm too
    -- haiku from Effector Online, Volume 1, Number 6

  9. #9
    Kevin Nathan NNTP User

    Default Re: novell shop recommends ie browser

    On Wed, 02 Jul 2008 19:55:23 GMT
    GofBorg <GofBorg@no-mx.forums.opensuse.org> wrote:

    >...soooooo....bought a Dell.


    You have my deepest condolences . . . ;-)


    --
    Kevin Nathan (Arizona, USA)
    Linux is not a destination, it's a journey -- enjoy the trip!

    Linux 2.6.22.18-0.2-default
    9:37pm up 3 days 0:14, 21 users, load average: 2.25, 1.86, 1.28


  10. #10
    Kevin Nathan NNTP User

    Default Re: novell shop recommends ie browser

    On Wed, 02 Jul 2008 18:36:04 GMT
    husrah <husrah@no-mx.forums.opensuse.org> wrote:

    >
    >Dear Felicia N
    >
    >How can you recommend I use I.E Browser??
    >I am totally against using any Windows products.
    >I have been using Suse for the last 4-5 years, and you develop a
    >shopping website for opensource products, but you want me to use IE.
    >You must be crazy. I think I must publish your reply on the opensuse
    >forums.
    >


    I wish this could be made mandatory:

    http://www.anybrowser.org/campaign/

    If IE was W3C compliant, there would be no need for this 'Please use
    this certain browser' . . .

    --
    Kevin Nathan (Arizona, USA)
    Linux is not a destination, it's a journey -- enjoy the trip!

    Linux 2.6.22.18-0.2-default
    9:39pm up 3 days 0:16, 21 users, load average: 2.59, 2.05, 1.40


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