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Thread: Brother printer shows "not connected"

  1. #1
    Join Date
    May 2011
    Location
    Cleveland, OH
    Posts
    134

    Default Brother printer shows "not connected"

    I cannot print using my Brother HL 2240. It shows "not connected."

    Here is the troubleshooting log.

    Page 1 (Scheduler not running?):
    {'cups_connection_failure': False}
    Page 2 (Is local server publishing?):
    {'local_server_exporting_printers': False}
    Page 3 (Choose printer):
    {'cups_dest': <cups.Dest Brother-HL-2240-series>,
    'cups_instance': None,
    'cups_queue': 'Brother-HL-2240-series',
    'cups_queue_listed': True}
    Page 4 (Check printer sanity):
    {'cups_device_uri_scheme': u'usb',
    'cups_printer_dict': {'device-uri': u'usb://Brother/HL-2240%20series',
    'printer-info': u'Brother HL-2240 series',
    'printer-is-shared': True,
    'printer-location': u'linux.site',
    'printer-make-and-model': u'Brother HL-2460 BR-Script3',
    'printer-state': 4,
    'printer-state-message': u'',
    'printer-state-reasons': [u'connecting-to-device'],
    'printer-type': 8425540,
    'printer-uri-supported': u'ipp://localhost:631/printers/Brother-HL-2240-series'},

  2. #2
    Join Date
    May 2011
    Location
    Cleveland, OH
    Posts
    134

    Default Re: Brother printer shows "not connected"

    (continued)
    ocument-format-default': u'application/octet-stream',
    'document-format-supported': [u'application/octet-stream',
    u'application/pdf',
    u'application/postscript',
    u'application/vnd.cups-banner',
    u'application/vnd.cups-command',
    u'application/vnd.cups-postscript',
    u'application/vnd.cups-raw',
    u'application/vnd.hp-hpgl',
    u'application/x-cshell',
    u'application/x-csource',
    u'application/x-perl',
    u'application/x-shell',
    u'image/gif',
    u'image/jpeg',
    u'image/png',
    u'image/tiff',
    u'image/x-bitmap',
    u'image/x-photocd',
    u'image/x-portable-anymap',
    u'image/x-portable-bitmap',
    u'image/x-portable-graymap',
    u'image/x-portable-pixmap',
    u'image/x-sgi-rgb',
    u'image/x-sun-raster',
    u'image/x-xbitmap',
    u'image/x-xpixmap',
    u'text/css',
    u'text/html',
    u'text/plain'],
    'finishings-default': 3,
    'finishings-supported': [3],
    'generated-natural-language-supported': [u'en'],
    'ipp-versions-supported': [u'1.0',
    u'1.1',
    u'2.0',
    u'2.1'],
    'ippget-event-life': 15,
    'job-creation-attributes-supported': [u'copies',
    u'finishings',
    u'ipp-attribute-fidelity',
    u'job-hold-until',
    u'job-name',
    u'job-priority',
    u'job-sheets',
    u'media',
    u'media-col',
    u'multiple-document-handling',
    u'number-up',
    u'output-bin',
    u'output-mode',
    u'orientation-requested',
    u'page-ranges',
    u'print-quality',
    u'printer-resolution',
    u'sides'],
    'job-hold-until-default': u'no-hold',
    'job-hold-until-supported': [u'no-hold',
    u'indefinite',
    u'day-time',
    u'evening',
    u'night',
    u'second-shift',
    u'third-shift',
    u'weekend'],
    'job-k-limit': 0,
    'job-page-limit': 0,
    'job-priority-default': 50,
    'job-priority-supported': [100],
    'job-quota-period': 0,
    'job-settable-attributes-supported': [u'copies',
    u'finishings',
    u'job-hold-until',
    u'job-name',
    u'job-priority',
    u'media',
    u'media-col',
    u'multiple-document-handling',
    u'number-up',
    u'output-bin',
    u'output-mode',
    u'orientation-requested',
    u'page-ranges',
    u'print-quality',
    u'printer-resolution',
    u'sides'],
    'job-sheets-default': (u'none', u'none'),
    'job-sheets-supported': [u'none',
    u'classified',
    u'confidential',
    u'secret',
    u'standard',
    u'topsecret',
    u'unclassified'],
    'marker-change-time': 0,
    'media-bottom-margin-supported': [427,
    431,
    419,
    444,
    440],
    'media-col-supported': [u'media-bottom-margin',
    u'media-left-margin',
    u'media-right-margin',
    u'media-size',
    u'media-source',
    u'media-top-margin',
    u'media-type'],
    'media-default': u'na_letter_8.5x11in',
    'media-left-margin-supported': [423],
    'media-right-margin-supported': [427,
    423,
    420,
    444,
    406,
    431,
    364,
    433,
    419,
    461],
    'media-source-supported': [u'auto',
    u'tray1',
    u'tray2',
    u'tray3',
    u'tray4',
    u'alternate',
    u'id1',
    u'id2',
    u'id3',
    u'id4'],
    'media-supported': [u'na_letter_8.5x11in',
    u'na_legal_8.5x14in',
    u'na_executive_7.25x10.5in',
    u'iso_a4_210x297mm',
    u'iso_a5_148x210mm',
    u'iso_a6_105x148mm',
    u'om_envelope-297-684_104.77x241.3mm',
    u'om_envelope-279-540_98.42x190.5mm',
    u'om_envelope-312-624_110.06x220.13mm',
    u'om_envelope-459-649_161.92x228.95mm',
    u'iso_b5_176x250mm',
    u'iso_b6_125x176mm',
    u'om_jisb5_182.03x257.17mm',
    u'custom_min_74.08x116.41mm',
    u'custom_max_215.9x404.63mm'],
    'media-top-margin-supported': [423,
    426,
    424,
    355,
    458,
    495],
    'multiple-document-handling-supported': [u'separate-documents-uncollated-copies',
    u'separate-documents-collated-copies'],
    'multiple-document-jobs-supported': True,
    'multiple-operation-time-out': 300,
    'natural-language-configured': u'en',
    'notify-attributes-supported': [u'printer-state-change-time',
    u'notify-lease-expiration-time',
    u'notify-subscriber-user-name'],

  3. #3
    Join Date
    May 2011
    Location
    Cleveland, OH
    Posts
    134

    Default Re: Brother printer shows "not connected"

    'notify-events-default': [u'job-completed'],
    'notify-events-supported': [u'job-completed',
    u'job-config-changed',
    u'job-created',
    u'job-progress',
    u'job-state-changed',
    u'job-stopped',
    u'printer-added',
    u'printer-changed',
    u'printer-config-changed',
    u'printer-deleted',
    u'printer-finishings-changed',
    u'printer-media-changed',
    u'printer-modified',
    u'printer-restarted',
    u'printer-shutdown',
    u'printer-state-changed',
    u'printer-stopped',
    u'server-audit',
    u'server-restarted',
    u'server-started',
    u'server-stopped'],
    'notify-lease-duration-default': 86400,
    'notify-lease-duration-supported': (0,
    2147483647),
    'notify-max-events-supported': [100],
    'notify-pull-method-supported': [u'ippget'],
    'notify-schemes-supported': [u'dbus',
    u'mailto',
    u'rss'],
    'number-up-default': 1,
    'number-up-supported': [1, 2, 4, 6, 9, 16],
    'operations-supported': [2,
    4,
    5,
    6,
    8,
    9,
    10,
    11,
    12,
    13,
    16,
    17,
    18,
    19,
    20,
    21,
    22,
    23,
    24,
    25,
    26,
    27,
    28,
    34,
    35,
    37,
    38,
    16385,
    16386,
    16387,
    16388,
    16389,
    16390,
    16391,
    16392,
    16393,
    16394,
    16395,
    16396,
    16397,
    16398,
    16399,
    16423],
    'orientation-requested-default': None,
    'orientation-requested-supported': [3,
    4,
    5,
    6],
    'output-bin-default': u'standard',
    'output-bin-supported': [u'standard',
    u'stacker',
    u'sorter',
    u'output-mb1',
    u'output-mb2',
    u'output-mb3',
    u'output-mb4',
    u'output-mb5',
    u'output-mb6',
    u'output-mb7',
    u'output-mb8',
    u'output-mb9',
    u'output-mb10',
    u'output-bin1',
    u'output-bin2',
    u'output-bin3',
    u'output-bin4',
    u'output-bin5',
    u'output-bin6',
    u'output-bin7',
    u'output-bin8',
    u'output-bin9',
    u'output-bin10'],
    'output-mode-default': u'monochrome',
    'output-mode-supported': [u'monochrome'],
    'page-ranges-supported': True,
    'pages-per-minute': 24,
    'pdl-override-supported': [u'attempted'],
    'port-monitor': u'none',
    'port-monitor-supported': [u'none', u'tbcp'],
    'print-quality-default': 4,
    'print-quality-supported': [4],
    'printer-commands': [u'AutoConfigure',
    u'Clean',
    u'PrintSelfTestPage'],
    'printer-current-time': '(IPP_TAG_DATE)',
    'printer-error-policy': u'stop-printer',
    'printer-error-policy-supported': [u'abort-job',
    u'retry-current-job',
    u'retry-job',
    u'stop-printer'],
    'printer-icons': u'http://localhost:631/icons/Brother-HL-2240-series.png',
    'printer-info': u'Brother HL-2240 series',
    'printer-is-accepting-jobs': True,
    'printer-is-shared': True,
    'printer-location': u'linux.site',
    'printer-make-and-model': u'Brother HL-2460 BR-Script3',
    'printer-more-info': u'http://localhost:631/printers/Brother-HL-2240-series',
    'printer-name': u'Brother-HL-2240-series',
    'printer-op-policy': u'default',
    'printer-op-policy-supported': [u'allowallforanybody',
    u'authenticated',
    u'default'],
    'printer-resolution-default': '(unknown IPP tag)',
    'printer-resolution-supported': ['(unknown IPP tag)',
    '(unknown IPP tag)',
    '(unknown IPP tag)'],
    'printer-settable-attributes-supported': [u'printer-info',
    u'printer-location'],
    'printer-state': 4,
    'printer-state-change-time': 1306369260,
    'printer-state-message': u'',
    'printer-state-reasons': [u'connecting-to-device'],
    'printer-type': 8425540,
    'printer-up-time': 1306369358,
    'printer-uri-supported': [u'ipp://localhost:631/printers/Brother-HL-2240-series'],
    'queued-job-count': 1,
    'server-is-sharing-printers': False,
    'sides-default': u'one-sided',
    'sides-supported': [u'one-sided'],
    'uri-authentication-supported': [u'requesting-user-name'],
    'uri-security-supported': [u'none']}}
    Page 5 (Check PPD sanity):
    {'cups_printer_ppd_defaults': {u'General': {u'APT': u'Off',
    u'BRCollate': u'False',
    u'BRJobHold': u'None',
    u'BRJobHoldKey': u'HoldKey0',
    u'BRJobName': u'JobNameSystem',
    u'BRLanguageLevel': u'L3',
    u'BRMediaType': u'Plain',
    u'BRUser': u'UserSystem',
    u'Duplex': u'None',
    u'InputSlot': u'AutoSelect',
    u'ManualFeed': u'False',
    u'OutputBin': u'Standard',
    u'PageRegion': u'Letter',
    u'PageSize': u'Letter',
    u'Resolution': u'600dpi',
    u'Smoothing': u'PrinterDefault'},
    u'InstallableOptions': {u'Option100': u'False',
    u'Option11': u'None',
    u'Option12': u'True',
    u'OptionDuplex': u'False',
    u'OptionTrays': u'1Trays'},
    u'JCL': {u'JCLSleep': u'PrinterDefault',
    u'JCLTonerSaveMode': u'Off'}},
    'cups_printer_ppd_valid': True,
    'missing_pkgs_and_exes': ([], [])}
    Page 6 (Local or remote?):
    {'printer_is_remote': False}
    Page 7 (Error log checkpoint):
    {'cups_server_settings': {'BrowseLocalProtocols': 'CUPS',
    'DefaultAuthType': 'Basic',
    'DefaultPolicy': 'default',
    'SystemGroup': 'sys root',
    '_debug_logging': '0',
    '_remote_admin': '0',
    '_remote_any': '0',
    '_remote_printers': '1',

    There is even more, but I do not have room to post everything.

  4. #4
    Join Date
    May 2011
    Location
    Cleveland, OH
    Posts
    134

    Default Re: Brother printer shows "not connected"

    (continued) remote_any': '0',
    '_remote_printers': '1',
    '_share_printers': '0',
    '_user_cancel_any': '0'},
    'error_log_checkpoint': 3717L,
    'error_log_debug_logging_set': True}
    Page 8 (Print test page):
    {'test_page_attempted': '25/May/2011:20:23:11 +0000',
    'test_page_job_id': [2],
    'test_page_job_status': [(True,
    1,
    'Brother-HL-2240-series',
    'Test Page',
    'Processing',
    {'attributes-charset': u'utf-8',
    'attributes-natural-language': u'en-us',
    'document-count': 1,
    'document-format': u'application/vnd.cups-banner',
    'job-hold-until': u'no-hold',
    'job-id': 1,
    'job-k-octets': 1,
    'job-media-progress': 0,
    'job-media-sheets-completed': 1,
    'job-more-info': u'ipp://localhost:631/jobs/1',
    'job-name': u'Test Page',
    'job-originating-host-name': u'localhost',
    'job-originating-user-name': u'laura',
    'job-printer-state-message': u'',
    'job-printer-state-reasons': [u'connecting-to-device'],
    'job-printer-up-time': 1306369400,
    'job-printer-uri': u'ipp://linux-tkem/printers/Brother-HL-2240-series',
    'job-priority': 50,
    'job-sheets': [u'none', u'none'],
    'job-state': 5,
    'job-state-reasons': u'job-printing',
    'job-uri': u'ipp://localhost:631/jobs/1',
    'job-uuid': u'urn:uuid:91c4e683-5bc6-3bd9-7248-58f1345e3bcc',
    'printer-uri': u'ipp://localhost/printers/Brother-HL-2240-series',
    'time-at-completed': None,
    'time-at-creation': 1306369260,
    'time-at-processing': 1306369260}),
    (True,
    2,
    'Brother-HL-2240-series',
    'Test Page',
    'Pending',
    {'attributes-charset': u'utf-8',
    'attributes-natural-language': u'en-us',
    'document-count': 1,
    'document-format': u'application/vnd.cups-banner',
    'job-hold-until': u'no-hold',
    'job-id': 2,
    'job-k-octets': 1,
    'job-media-progress': 0,
    'job-media-sheets-completed': 0,
    'job-more-info': u'ipp://localhost:631/jobs/2',
    'job-name': u'Test Page',
    'job-originating-host-name': u'localhost',
    'job-originating-user-name': u'laura',
    'job-printer-up-time': 1306369400,
    'job-printer-uri': u'ipp://linux-tkem/printers/Brother-HL-2240-series',
    'job-priority': 50,
    'job-sheets': [u'none', u'none'],
    'job-state': 3,
    'job-state-reasons': u'none',
    'job-uri': u'ipp://localhost:631/jobs/2',
    'job-uuid': u'urn:uuid:cbc4bf3c-8ec2-3106-7472-03d6f7dec597',
    'printer-uri': u'ipp://localhost/printers/Brother-HL-2240-series',
    'time-at-completed': None,
    'time-at-creation': 1306369391,
    'time-at-processing': None})],
    'test_page_successful': False}
    Page 9 (Error log fetch):
    {'error_log': ['D [25/May/2011:20:23:05 -0400] cupsdSetBusyState: Printing jobs and dirty files',
    'D [25/May/2011:20:23:05 -0400] cupsdReadClient: 10 POST / HTTP/1.1',
    'D [25/May/2011:20:23:05 -0400] cupsdSetBusyState: Active clients, printing jobs, and dirty files',
    'D [25/May/2011:20:23:05 -0400] cupsdAuthorize: No authentication data provided.',
    'D [25/May/2011:20:23:05 -0400] cupsdReadClient: 10 1.1 Get-Jobs 1',
    'D [25/May/2011:20:23:05 -0400] Get-Jobs ipp://localhost/printers/',
    'D [25/May/2011:20:23:05 -0400] Returning IPP successful-ok for Get-Jobs (ipp://localhost/printers/) from localhost',
    'D [25/May/2011:20:23:05 -0400] cupsdSetBusyState: Printing jobs and dirty files',
    'D [25/May/2011:20:23:05 -0400] cupsdReadClient: 10 POST / HTTP/1.1',
    'D [25/May/2011:20:23:05 -0400] cupsdSetBusyState: Active clients, printing jobs, and dirty files',
    'D [25/May/2011:20:23:05 -0400] cupsdAuthorize: No authentication data provided.',
    'D [25/May/2011:20:23:05 -0400] cupsdReadClient: 10 1.1 Get-Jobs 1',
    'D [25/May/2011:20:23:05 -0400] Get-Jobs ipp://localhost/printers/',
    'D [25/May/2011:20:23:05 -0400] Returning IPP successful-ok for Get-Jobs (ipp://localhost/printers/) from localhost',
    'D [25/May/2011:20:23:05 -0400] cupsdSetBusyState: Printing jobs and dirty files',
    'D [25/May/2011:20:23:05 -0400] cupsdReadClient: 10 POST / HTTP/1.1',
    'D [25/May/2011:20:23:05 -0400] cupsdSetBusyState: Active clients, printing jobs, and dirty files',
    'D [25/May/2011:20:23:05 -0400] cupsdAuthorize: No authentication data provided.',
    'D [25/May/2011:20:23:05 -0400] cupsdReadClient: 10 1.1 Create-Printer-Subscription 1',
    'D [25/May/2011:20:23:05 -0400] Create-Printer-Subscription /',
    'D [25/May/2011:20:23:05 -0400] cupsdCreateSubscription(con=0xb7747f90(10), uri="/")',
    'D [25/May/2011:20:23:05 -0400] pullmethod="ippget"',
    'D [25/May/2011:20:23:05 -0400] notify-lease-duration=86400',
    'D [25/May/2011:20:23:05 -0400] notify-time-interval=0',
    'D [25/May/2011:20:23:05 -0400] cupsdAddSubscription(mask=17800, dest=(nil)(), job=(nil)(0), uri="(null)")',
    'D [25/May/2011:20:23:05 -0400] Added subscription 6 for server',
    'D [25/May/2011:20:23:05 -0400] cupsdMarkDirty(-----S)',
    'D [25/May/2011:20:23:05 -0400] Returning IPP successful-ok for Create-Printer-Subscription (/) from localhost',
    'D [25/May/2011:20:23:05 -0400] cupsdSetBusyState: Printing jobs and dirty files',
    'D [25/May/2011:20:23:07 -0400] cupsdReadClient: 10 POST / HTTP/1.1',
    'D [25/May/2011:20:23:07 -0400] cupsdSetBusyState: Active clients, printing jobs, and dirty files',
    'D [25/May/2011:20:23:07 -0400] cupsdAuthorize: No authentication data provided.',
    'D [25/May/2011:20:23:07 -0400] cupsdReadClient: 10 1.1 Get-Notifications 1',
    'D [25/May/2011:20:23:07 -0400] Get-Notifications /',
    'D [25/May/2011:20:23:07 -0400] cupsdIsAuthorized: requesting-user-name="laura"',
    'D [25/May/2011:20:23:07 -0400] Returning IPP successful-ok for Get-Notifications (/) from localhost',
    'D [25/May/2011:20:23:07 -0400] cupsdSetBusyState: Printing jobs and dirty files',
    'D [25/May/2011:20:23:11 -0400] cupsdAcceptClient: 12 from localhost (Domain)',
    'D [25/May/2011:20:23:11 -0400] cupsdReadClient: 12 POST /printers/Brother-HL-2240-series HTTP/1.1',
    'D [25/May/2011:20:23:11 -0400] cupsdSetBusyState: Active clients, printing jobs, and dirty files',
    'D [25/May/2011:20:23:11 -0400] cupsdAuthorize: No authentication data provided.',
    'D [25/May/2011:20:23:11 -0400] cupsdReadClient: 12 1.1 Print-Job 1',
    'D [25/May/2011:20:23:11 -0400] Print-Job ipp://localhost/printers/Brother-HL-2240-series',

  5. #5
    Join Date
    Jun 2008
    Location
    Auckland, NZ
    Posts
    10,648

    Default Re: Brother printer shows "not connected"

    With long output like that, (if you're not sure which entries are relevant), please upload to

    SUSE Paste

    then just post the link to it here. (Saves screeds of useless output appearing here and makes the thread easier to read).

    Did you try configuring via the CUPS web interface (using your browser):

    http://localhost:631/admin

    You might want to start over. (Delete any existing printer config for the Brother printer). If it is usb-connected, it should be detected via 'Find New Printers'.

  6. #6
    Join Date
    May 2011
    Location
    Cleveland, OH
    Posts
    134

    Default Re: Brother printer shows "not connected"

    Thanks. Here is my paste.

    I will try starting over or configuring in my browser if someone determines the error.

    I previously had no problems with that printer running Ubuntu 11.04.

  7. #7
    Join Date
    Jun 2008
    Location
    Auckland, NZ
    Posts
    10,648

    Default Re: Brother printer shows "not connected"

    1. Which file did you upload? Errors are logged in /var/log/cups/error_log

    Code:
    cat /var/log/cups/error_log
    2. What status is reported via

    http://localhost:631/printers

    3. If it is 'Idle', all is ok, otherwise try resuming it (Click on printer>>Maintenance>>Resume Printer)

    4. Can you test print ok from the CUPS interface?

  8. #8
    Join Date
    May 2011
    Location
    Cleveland, OH
    Posts
    134

    Default Re: Brother printer shows "not connected"

    Quote Originally Posted by deano_ferrari View Post
    1. Which file did you upload? Errors are logged in /var/log/cups/error_log

    Code:
    cat /var/log/cups/error_log
    2. What status is reported via

    http://localhost:631/printers

    3. If it is 'Idle', all is ok, otherwise try resuming it (Click on printer>>Maintenance>>Resume Printer)

    4. Can you test print ok from the CUPS interface?
    I will probably try again tomorrow. Right now I cannot even connect to http://localhost:631. The site is too busy.

  9. #9
    Join Date
    Jun 2008
    Location
    Auckland, NZ
    Posts
    10,648

    Default Re: Brother printer shows "not connected"

    I will probably try again tomorrow. Right now I cannot even connect to http://localhost:631. The site is too busy.
    It is not an external website - its a CUPS http server residing in your system. If its not working, then maybe CUPS is not running. What does the following command return

    Code:
    rccups status
    *You'll need to be root first with 'su -' command.

  10. #10
    Join Date
    May 2011
    Location
    Cleveland, OH
    Posts
    134

    Default Re: Brother printer shows "not connected"

    Quote Originally Posted by deano_ferrari View Post
    It is not an external website - its a CUPS http server residing in your system. If its not working, then maybe CUPS is not running. What does the following command return

    Code:
    rccups status
    *You'll need to be root first with 'su -' command.
    "running" 10 characters.

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