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Thread: Brasero can't detect dvd-burner

  1. #1

    Default Brasero can't detect dvd-burner

    OpenSUSE 11.3, Brasero 2.30.1

    Brasero can't detect dvd-burner. Dialogs, that should allow burner-device selection is grayed out and contain only one option "No disc available". The device itself is known to be working. How to fix this?


  2. #2
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    Default Re: Brasero can't detect dvd-burner

    do those screen shots come from openSUSE running on hardware, or in a
    VM? (if a VM, which and have you enabled the burner in its setup?)

    is the burner known to be working in openSUSE, or in some other
    system? which system or situation?

    is it known to be working as a burner, or as a reading device?
    (a working reader may not always ensure a working writer)

    is the burner directly connected to the motherboard, or via USB? if
    USB was it plugged in while booting, or not? what happens if you plug
    it into another port?

    --
    DenverD
    CAVEAT: http://is.gd/bpoMD
    [NNTP posted w/openSUSE 11.3, KDE4.5.5, Thunderbird3.0.11, nVidia
    173.14.28 3D, Athlon 64 3000+]
    "It is far easier to read, understand and follow the instructions than
    to undo the problems caused by not." DD 23 Jan 11

  3. #3

    Default Re: Brasero can't detect dvd-burner

    Quote Originally Posted by DenverD View Post
    do those screen shots come from openSUSE running on hardware, or in a
    VM? (if a VM, which and have you enabled the burner in its setup?)
    openSUSE running on hardware.

    Quote Originally Posted by DenverD View Post
    is the burner known to be working in openSUSE, or in some other
    system? which system or situation?
    Burner works perfectly in XP in any situation possible.

    Quote Originally Posted by DenverD View Post
    is it known to be working as a burner, or as a reading device?
    (a working reader may not always ensure a working writer)
    It is perfectly working as a burner under XP with CDBurnerXP and ImgBurn.

    Quote Originally Posted by DenverD View Post
    is the burner directly connected to the motherboard, or via USB? if
    USB was it plugged in while booting, or not? what happens if you plug
    it into another port?
    The burner is Optiarc 7240s and it is directly connected to the motherboard SATA port.


    Also I've tried to run brasero with "gnomesu brasero" in case there is some permissions problem, but that didn't help.

  4. #4
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    Default Re: Brasero can't detect dvd-burner

    On 02/03/2011 08:36 AM, D E wrote:
    > DenverD;2285671 Wrote:
    >> is it known to be working as a burner, or as a reading device?
    >> (a working reader may not always ensure a working writer)

    > It is perfectly working as a burner under XP with CDBurnerXP and
    > ImgBurn.


    i'm trying to learn if it is seen at all by Linux: if you put a (say)
    movie DVD in does it pop up a notification and allow you to play it?
    or a music CD?

    how about, if you open a terminal and type/enter
    Code:
    eject -T
    does anything happen?

    or, do this and copy paste the output back to here:

    Code:
    dmesg | grep -i cd-r
    if none of those do anything, or results in some output, stop (do not
    do the below) and let us know..

    (i'm not a Gnome guru by ANY stretch of the imagination)...but, if you
    will, open YaST, go "Security and Users" (on the left) > "User and
    Group Management" (on the right) in the pop up, click to highlight
    yourself, and then click "Edit" (at the bottom), then click on the
    "Details" tab (at the top)...look to the right to the "Additional
    Groups", and scroll down to "cdrom" and single left click the box to
    the left (to place a check mark in) and then click ok..

    and try again, let us know if that helps, or not

    see, there IS the chance that your device will not work with Linux,
    Sony provide drivers ONLY for Win, see
    http://www.sony-optiarc.us/en/suppor...warranty-test3

    and, not all folks with that device are perfectly happy with it, even
    in Win:
    http://www.tomshardware.co.uk/forum/...-7240s-drivers

    you might try K3B, look around these fora and you can see that LOTs of
    folks fix their Brasero by simply switching to K3B, its easy to instal
    with YaST...if you don't know how, ask..

    --
    DenverD
    CAVEAT: http://is.gd/bpoMD
    [NNTP posted w/openSUSE 11.3, KDE4.5.5, Thunderbird3.0.11, nVidia
    173.14.28 3D, Athlon 64 3000+]
    "It is far easier to read, understand and follow the instructions than
    to undo the problems caused by not." DD 23 Jan 11

  5. #5

    Default Re: Brasero can't detect dvd-burner

    First of all thank you for your help!

    Quote Originally Posted by DenverD View Post
    On 02/03/2011 08:36 AM, D E wrote:
    > DenverD;2285671 Wrote:
    >> is it known to be working as a burner, or as a reading device?
    >> (a working reader may not always ensure a working writer)

    > It is perfectly working as a burner under XP with CDBurnerXP and
    > ImgBurn.


    i'm trying to learn if it is seen at all by Linux: if you put a (say)
    movie DVD in does it pop up a notification and allow you to play it?
    or a music CD?
    It is seen by Linux. Files on CDs-DVDs can be accessed, movies can be played an so on.

    Quote Originally Posted by DenverD View Post
    how about, if you open a terminal and type/enter
    Code:
    eject -T
    does anything happen?
    It works. On first run it opens tray and on second closes it.

    Quote Originally Posted by DenverD View Post
    or, do this and copy paste the output back to here:

    Code:
    dmesg | grep -i cd-r
    if none of those do anything, or results in some output, stop (do not
    do the below) and let us know..
    It does not produce any output. Nor before brasero launch nor after.

    Quote Originally Posted by DenverD View Post
    (i'm not a Gnome guru by ANY stretch of the imagination)...but, if you
    will, open YaST, go "Security and Users" (on the left) > "User and
    Group Management" (on the right) in the pop up, click to highlight
    yourself, and then click "Edit" (at the bottom), then click on the
    "Details" tab (at the top)...look to the right to the "Additional
    Groups", and scroll down to "cdrom" and single left click the box to
    the left (to place a check mark in) and then click ok..
    I forgot to mention, that I already seen this recipe and already done that. But it didn't help.

  6. #6
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    Default Re: Brasero can't detect dvd-burner

    On 02/04/2011 01:06 PM, D E wrote:

    >> dmesg | grep -i cd-r

    > It does not produce any output.


    strange!!


    > Nor before brasero launch nor after.


    i wouldn't expect launching brasero to change whether or not the
    hardware is being seen by the underlying operating system (which one
    of many possible reasons brasero can't see the disk)..

    when you open the caddy drawer and insert a (say) music CD does a
    popup ask you what you want to do with the device?

    when you insert a blank disk does a similar popup ask what you want to do?


    since "dmesg | grep -i cd-r" produced no output, how about this:

    Code:
    dmesg | grep -i dvd
    if still nothing do the below and then look through the readout and
    see what it might say about CD or DVD

    Code:
    dmesg | grep -i cd
    if nothing is found in either of those it _sounds_ like the hardware
    is not making itself known to the system in a way useful to Linux..

    if you go into YaST, Hardware (on left) > Hardware Information (on the
    right), is your CD/DVD burner/player found and correctly identified?

    i'm mostly out of ideas on which way to go to get closer to
    discovering what the problem actually is (brasero not seeing the disk
    is not the problem, it is the symptom of an underlying and still
    hidden problem)..

    by the way: i do all of this hoping if i can help find the problem
    some hardware/software guru will happen by and tell how to fix!

    --
    DenverD
    CAVEAT: http://is.gd/bpoMD
    [NNTP posted w/openSUSE 11.3, KDE4.5.5, Thunderbird3.0.11, nVidia
    173.14.28 3D, Athlon 64 3000+]
    "It is far easier to read, understand and follow the instructions than
    to undo the problems caused by not." DD 23 Jan 11

  7. #7

    Default Re: Brasero can't detect dvd-burner

    Quote Originally Posted by DenverD View Post
    when you open the caddy drawer and insert a (say) music CD does a
    popup ask you what you want to do with the device?

    when you insert a blank disk does a similar popup ask what you want to do?
    No, there is no any popups. I have to manually mount disk, and after being mounted it works fine.

    Quote Originally Posted by DenverD View Post
    since "dmesg | grep -i cd-r" produced no output, how about this:

    Code:
    dmesg | grep -i dvd
    if still nothing do the below and then look through the readout and
    see what it might say about CD or DVD

    Code:
    dmesg | grep -i cd
    if nothing is found in either of those it _sounds_ like the hardware
    is not making itself known to the system in a way useful to Linux..

    if you go into YaST, Hardware (on left) > Hardware Information (on the
    right), is your CD/DVD burner/player found and correctly identified?
    It seems like in my previous attempt dmesg buffer was overflowed and that's why there wasn't any info about burner. Right after reboot dmesg reports about burner. Here is excerpts:
    Code:
    [    1.881805] ata4.00: ATAPI: Optiarc DVD RW AD-7240S, 1.U0, max UDMA/100
    [    1.883916] ata4.00: configured for UDMA/100
    [    1.905839] scsi 3:0:0:0: CD-ROM            Optiarc  DVD RW AD-7240S  1.U0 PQ: 0 ANSI: 5
    [    7.018130] sr0: scsi3-mmc drive: 40x/40x writer dvd-ram cd/rw xa/form2 cdda tray
    [    7.018133] Uniform CD-ROM driver Revision: 3.20
    [    7.018221] sr 3:0:0:0: Attached scsi CD-ROM sr0
    In YaST Hardware Information DVD burner found and correctly identified:


  8. #8
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    Default Re: Brasero can't detect dvd-burner

    sure took a lot of back and forth, but i _think_ this thread now has
    most of the info needed to troubleshoot the problem...maybe...

    i can't take it further because it seems to me the read/writer IS
    being seen by the system and identified correctly, which would mean
    the correct driver has been installed....

    however, inserted disks are not auto-mounted, as i'm almost certain
    they should be....i can _guess_ that maybe that problem is causing
    brasero's inability to 'see' a blank disk.....but i don't know how to
    get to the fix....

    hopefully, now with all the info near at hand someone will happen
    along and help more..

    in the meantime, while you are waiting for the unknown helper to show
    up i could suggest two things:

    1. use YaST to install and try K3b, i think i said before that there
    are several threads in these fora in with every brasero problem
    vanished when the user switched to K3b....ymmv

    2. check bugzilla and see if there is an open bug about interactions
    with your burner; or the operating systems inability to auto-mount its
    disks; or brasero's inability to 'see' a blank disk..

    good luck...

    --
    DenverD
    CAVEAT: http://is.gd/bpoMD
    [NNTP posted w/openSUSE 11.3, KDE4.5.5, Thunderbird3.0.11, nVidia
    173.14.28 3D, Athlon 64 3000+]
    "It is far easier to read, understand and follow the instructions than
    to undo the problems caused by not." DD 23 Jan 11

  9. #9

    Default Re: Brasero can't detect dvd-burner

    Just installed OpenSUSE 11.4 and have same issue. Brasero doesn't see my DVD-burner.

  10. #10
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    Default Re: Brasero can't detect dvd-burner

    Quote Originally Posted by Blackburn789 View Post
    Just installed OpenSUSE 11.4 and have same issue. Brasero doesn't see my DVD-burner.
    Even in Gnome I don't use Brasero, it always seems to have issues.
    Use k3b

    Code:
    su -
    zypper in k3b k3b-codecs

    Make sure you have the Packman repo. You should have it if you ran the multimedia
    Multimedia in One Click
    My openSUSE 13.1 KDE Box
    My Articles
    Was I any help? If yes: Click the star below

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