Before the merger with the Attachmate Group, our CTO decided it would be a good plan to outsource our IT department here at Novell. Contracts were signed, employees were "moved" (still here at our Provo campus) and it started off quite well.
Piles of paperwork ensued and IT work slowed to a crawl. Our CTO "left the company for other opportunities" and here we are. (No, he didn't get a glowing recommendation from me for his new job).
With the Attachmate
vBulletin puts out updates on a regular basis. I try to keep these forums as up to date as possible. The updates usually come once every month or two. Each time there is an update I need to redo some customizations I've done like reputation points, favicon, default landing page, etc.
With each update there are a number of bug fixes, security fixes, and enhancements such as the new WYSIWYG editor included in today's update. The updates usually go pretty smoothly but once in a while,
As you can see we have new functionality. If you think the staff here are experts at how to use this new functionality you're mistaken. I've done some overview learning, but most of the information available on the new vBulletin Suite is the technical "This is what this setting does, this is what that setting does". There is no best practices guide or information on how to make the software fit a need. The first reason we upgraded to the vBulletin Suite from the vBulletin Forums