Intel sound fails in openSUSE 11.1 RC1

[milehigh]

Laptop: Dell Precision M4400
openSUSE version: 11.1 RC1
Audio device: Intel Corp 82801I (ICH9 Family)
Audio codec: IDT 92HD71B7X
"The audio playback device HDA Intel (STAC92xx Analog) does not work. Falling back to default."

I have installed the latest ALSA scripts, firmware, tools, etc. available as of 2008-12-14. When I try to install the ALSA drivers via YaST2 and zypper, I get the following failure messages:

YaST2 Warning: "nothing provides kernel(default:kernel) = 804b868b3ec81a71 needed by alsa-driver-kmp-default-1.0.18.20081212_2.6.27.7_9.1-2.1.x86_64"

D7BFKQH1:~ # zypper install alsa-driver-kmp-default
Building repository 'ALSA driver kernel modules (openSUSE_11.1)' cache [done]
Loading repository data...
Reading installed packages...
Resolving package dependencies...

Problem: nothing provides kernel(default:kernel_irq) = df201a335477d689 needed by alsa-driver-kmp-default-1.0.18.20081212_2.6.27.7_9.1-2.1.i586
Solution 1: do not ask to install a solvable providing alsa-driver-kmp-default

(Not sure why zypper is trying to install the i586 version; perhaps a command switch I failed to provide?)

I tried to compile the ALSA kernel module drivers manually, but that was unproductive as well. './configure' appears to run successfully, but 'make' fails almost immediately.

In order to provide more useful detail, have run some commands that appear in other threads on this forum; the output appears below. In addition, I have run the 'bash alsa-info.sh' script; output may be found at the following address:

http://www.alsa-project.org/db/?f=5e...b7fbcd0533c2be

D7BFKQH1:~ # rpm -qa | grep alsa
alsa-1.0.18.git20081212-1.1
alsa-devel-1.0.18.git20081212-1.1
alsa-firmware-1.0.17.git20081202-2.3
alsa-tools-1.0.18.git20081201-1.5
alsa-oss-1.0.17.git20080715-2.7
alsa-oss-32bit-1.0.17.git20080715-2.7
alsa-plugins-1.0.18.git20081122-1.9
alsa-plugins-pulse-1.0.18.git20081122-1.9
alsa-tools-devel-1.0.18.git20081201-1.5
alsa-tools-gui-1.0.18.git20081201-1.5
alsa-utils-1.0.18.git20081122-1.7

D7BFKQH1:~ # rpm -qa | grep pulse
alsa-plugins-pulse-1.0.18.git20081122-1.9
libpulse0-0.9.12-8.6
libpulsecore4-0.9.12-8.6
libpulse-browse0-0.9.12-8.6
libpulse-mainloop-glib0-0.9.12-8.6
libxine1-pulse-1.1.15-44.pm.2
pulseaudio-0.9.12-8.6
pulseaudio-esound-compat-0.9.12-8.6
pulseaudio-utils-0.9.12-8.6
vlc-beta-aout-pulse-1.0.0-2008121001.1

D7BFKQH1:~ # rpm -q libasound2
libasound2-1.0.18.git20081212-1.1

D7BFKQH1:~ # uname -a
Linux D7BFKQH1 2.6.27.7-4-default #1 SMP 2008-11-25 00:02:37 +0100 x86_64 x86_64 x86_64 GNU/Linux

D7BFKQH1:~ # cat /etc/modprobe.d/sound
options snd-hda-intel model=dell-m4-1 enable=1 index=0
# Intel Corporation 82801H (ICH9 Family) HD Audio Controller
alias snd-card-0 snd-hda-intel
alias sound-slot-0 snd-hda-intel

I can try to provide additional information, if needed. I'm also willing to try additional procedures not already covered at SDB:AudioTroubleshooting.

Thanks much for any assistance that can be rendered.

[oldcpu]

Originally Posted by milehigh

Laptop: Dell Precision M4400
openSUSE version: 11.1 RC1
Audio device: Intel Corp 82801I (ICH9 Family)
Audio codec: IDT 92HD71B7X

Thanks for that. Your hardware is not detected by alsa.

Reference the IDT 92HD71B7X I note this in the ALSA-Configuration.txt file:

	STAC92HD71B*
	  ref		Reference board
	  dell-m4-1	Dell desktops
	  dell-m4-2	Dell desktops

and I see you tried this in your /etc/modprobe.d/sound file:

options snd-hda-intel model=dell-m4-1 enable=1 index=0
# Intel Corporation 82801H (ICH9 Family) HD Audio Controller
alias snd-card-0 snd-hda-intel
alias sound-slot-0 snd-hda-intel

Can you try a different syntax? Run alsaconf (with root permissions) to try configure your sound. Then, assuming that does not work, but it will change your /etc/modprobe.d/sound file, with that modified file, add the following line at the end, as a separate line:

options snd-hda-intel model=dell-m4-1

Note if dell-m4-1 does not work, you can try dell-m4-2 . Don't forget to restart alsa each time (either via a reboot or via "rcalsasound restart" with root permissions.

Originally Posted by milehigh

YaST2 Warning: "nothing provides kernel(default:kernel) = 804b868b3ec81a71 needed by alsa-driver-kmp-default-1.0.18.20081212_2.6.27.7_9.1-2.1.x86_64"

Those warnings puzzle me a bit ... but I do note that an alsa-driver-kmp-default has NOT been created yet for 11.1 RC1 ... which might explain those messages.

Still, I am a bit worried that your efforts to sort this might have caused more problems. Can you reboot your PC, and provide the output of:

dmesg > dmesg.txt && curl -F file=@dmesg.txt nopaste.com/a

and then post the URL that you are given.

Then roll back to the version of alsa that comes with openSUSE-11.1 RC1.

But, having suggested a roll back, also note, before you spend too much time on this, the final released version of 11.1 will be released on 18-Dec (just a handful of days away) and you may wish instead to wait for that and then install that version.

[milehigh]

Thank you for your suggestions. I'll have an opportunity to try them out this evening.

[milehigh]

Thanks again. As you speculated, all my mucking about seems to have really knocked things out of kilter.

alsaconf reports, "No supported PnP or PCI card found," and then offers to probe for legacy ISA devices. Out of curiosity I issued a restart command and got this response:

D7BFKQH1:~ # rcalsasound restart
Starting sound driver: hda-intel
WARNING: Could not open '/lib/modules/2.6.27.7-4-default/kernel/sound/core/snd.ko': No such file or directory
WARNING: Could not open '/lib/modules/2.6.27.7-4-default/kernel/sound/core/snd-hwdep.ko': No such file or directory
WARNING: Could not open '/lib/modules/2.6.27.7-4-default/kernel/sound/core/snd-page-alloc.ko': No such file or directory
WARNING: Could not open '/lib/modules/2.6.27.7-4-default/kernel/sound/core/snd-timer.ko': No such file or directory
WARNING: Could not open '/lib/modules/2.6.27.7-4-default/kernel/sound/core/snd-pcm.ko': No such file or directory
FATAL: Could not open '/lib/modules/2.6.27.7-4-default/kernel/sound/pci/hda/snd-hda-intel.ko': No such file or directory

Not so good.

As you requested, I rebooted and issued the 'dmesg' command. The resulting URL is dmesg.txt - nopaste.com (beta), if you care to have a look; but I caution you that it may be time wasted.

I will echo your observation that final release of 11.1 is just days away. I could restore the system from last Friday's snapshot and begin the process all over, but that probably doesn't make a lot of sense.

You see, I bought this laptop to replace my desktop system, which has an internal storage array. All the data must now be migrated to an external RAID5, which isn't supported by the laptop's native Intel controller. So I had to purchase an ExpressCard/34 controller. The rush to install RC1 was driven by my desire to make certain the whole thing would work (it does!) before time ran out on my opportunity to return the card.

Having configured the RAID5 successfully, I figured I would tackle the sound problem next. Since it has become somewhat intractable, I think it makes more sense to spend the next couple of days encrypting the RAID and then migrating data. I can revisit the sound situation with a fresh install of 11.1 final. Thank you again for your assistance. With luck, 11.1 will be wired for sound.

[oldcpu]

Originally Posted by milehigh

D7BFKQH1:~ # rcalsasound restart
Starting sound driver: hda-intel
WARNING: Could not open '/lib/modules/2.6.27.7-4-default/kernel/sound/core/snd.ko': No such file or directory
WARNING: Could not open '/lib/modules/2.6.27.7-4-default/kernel/sound/core/snd-hwdep.ko': No such file or directory
WARNING: Could not open '/lib/modules/2.6.27.7-4-default/kernel/sound/core/snd-page-alloc.ko': No such file or directory
WARNING: Could not open '/lib/modules/2.6.27.7-4-default/kernel/sound/core/snd-timer.ko': No such file or directory
WARNING: Could not open '/lib/modules/2.6.27.7-4-default/kernel/sound/core/snd-pcm.ko': No such file or directory
FATAL: Could not open '/lib/modules/2.6.27.7-4-default/kernel/sound/pci/hda/snd-hda-intel.ko': No such file or directory

Not so good.

I think/hope this may be easily fixed with 11.1 GM. So I think waiting is a good idea.

[milehigh]

Finished install/config of 11.1 GM earlier today. Sound works out of the box. We be rockin'!

[oldcpu]

Originally Posted by milehigh

Finished install/config of 11.1 GM earlier today. Sound works out of the box. We be rockin'!

Congratulations.

Thank you for the post, so that we know you had a successful resolution in the end.

[STurtle]

Hello! I have the same hardware, and installing 11.1 (64bit) did not enable me to hear sound from the laptop's speaker.

I do get a Phonon popup that something is wrong, but it vanishes to quickly in order for me to write the message down.

I do not understand much of the above, but under Hardware Information, I see "Intel 82801l (ICH9 Family)" and Device Identifier (spec) "66128" and Device Identifier "76094". I also have a Dell M4400.

So what should I try on the freshly installed system? Thanks!

[oldcpu]

Originally Posted by STurtle

Hello! I have the same hardware, and installing 11.1 (64bit) did not enable me to hear sound from the laptop's speaker.

I do get a Phonon popup that something is wrong, but it vanishes to quickly in order for me to write the message down.

I do not understand much of the above, but under Hardware Information, I see "Intel 82801l (ICH9 Family)" and Device Identifier (spec) "66128" and Device Identifier "76094". I also have a Dell M4400.

So what should I try on the freshly installed system? Thanks!

There is the possibility that the audio on your Dell M4400 is different than the audio hardware of milehigh. Hence I need more information from you in order to provide a recommendation.

First, which desktop? KDE3 ? KDE4 ? Gnome? XFCE ? other ?

Second, do you get sound from your headphones?

Third, I need to see the output of your running a diagnostic script. With your PC connected to the internet please running the following command in a gnome-terminal or a kde konsole:

/usr/sbin/alsa-info.sh

that will give you a URL. Please post that URL here.

Fourth, please copy and paste the following commands one at a time into a gnome-terminal or a kde konsole and post here the output:

rpm -qa | grep alsa
rpm -qa | grep pulse
rpm -q libasound2
uname -a
cat /etc/modprobe.d/sound

With the information from those 4 requests I should be able to make a recommendation.

[STurtle]

Thanks! Should I open I new thread instead then?

Anyway, here is the requested information:

1. KDE 4 (I fear this is a big mistake, given all my other troubles...)
   
2. Normal Headphones are just as dead. (I have not yet tried a USB headphone, but I think those should work independently, right?)
   
3. Your ALSA information is located at http://www.alsa-project.org/db/?f=57...3c8ae1b7293968
   (Is it normal that this link does not show anything in a normal browser? I ran it again, see link in code window.)
   

4. Your ALSA information is located at http://www.alsa-project.org/db/?f=6665105ff138a1b761be9a91512a971aa2e2ad73                                                                                              
   
   Please inform the person helping you.
   
   
   linux-1m4d:/root # rpm -qa | grep alsa
   alsa-plugins-pulse-1.0.18-6.13             
   alsa-plugins-1.0.18-6.13                   
   alsa-oss-1.0.17-1.43                       
   alsa-oss-32bit-1.0.17-1.37                 
   alsa-1.0.18-8.9                            
   alsa-utils-1.0.18-6.4                      
   java-1_6_0-sun-alsa-1.6.0.u7-20.3 
   
            
   linux-1m4d:/root # rpm -qa | grep pulse
   libpulse0-0.9.12-9.5                        
   alsa-plugins-pulse-1.0.18-6.13              
   libpulse-browse0-0.9.12-9.5                 
   pulseaudio-utils-0.9.12-9.5                 
   pulseaudio-module-x11-0.9.12-9.5            
   pulseaudio-module-lirc-0.9.12-9.5           
   pulseaudio-esound-compat-0.9.12-9.5         
   libpulse-mainloop-glib0-0.9.12-9.5
   pulseaudio-0.9.12-9.5
   pulseaudio-module-zeroconf-0.9.12-9.5
   pulseaudio-module-jack-0.9.12-9.5
   libpulsecore4-0.9.12-9.5
   libxine1-pulse-1.1.15-20.8
   pulseaudio-module-bluetooth-0.9.12-9.5
   
   
   linux-1m4d:/root # rpm -q libasound2
   libasound2-1.0.18-8.9
   
   
   linux-1m4d:/root # uname -a
   Linux linux-1m4d 2.6.27.7-9-default #1 SMP 2008-12-04 18:10:04 +0100 x86_64 x86_64 x86_64 GNU/Linux
   
   
   linux-1m4d:/root # cat /etc/modprobe.d/sound
   
   options snd slots=snd-hda-intel
   # u1Nb.ztWiP1hTtl5:82801I (ICH9 Family) HD Audio Controller
   alias snd-card-0 snd-hda-intel
   
   
   linux-1m4d:/root #

Thanks for having a look! It's a fresh install of 11.1, but I did add some community repositories and the multimedia package from the opensuse-community, but I am very sure that sound did not work right after the initial installation (I did not add/change anything after the installation was finsihed.)