novell shop recommends ie browser

[husrah]

Dear Felicia N

How can you recommend I use I.E Browser??
I am totally against using any Windows products.
I have been using Suse for the last 4-5 years, and you develop a
shopping website for opensource products, but you want me to use IE. You must be crazy. I think I must publish your reply on the opensuse forums.

Thanks

H



On Tue, 2008-07-01 at 23:09 -0500, Novell Customer Service wrote:
> Dear H
>
> Thank you for contacting the shopNovell.
>
> Please disable your Mozilla and Firefox before attempt to complete the
> order. We recommend IE Browser instead.:
>
> please try to place a new order.
>
> NOVELL
>
> - Once you have the items you wish to purchase in the shopping cart
> click the "Check Out" button.
>
> We recommend when placing an order that you enter your billing
> information as it appears on your credit card billing statement. If your
> middle initial appears on your credit card, please enter it after your
> first name in the "first name" field (without any punctuation). Also, if
> you are ordering from outside of the US make sure that you select
> "Non-US" in the "State/Province" selection field.
>
> If you receive an error message, please reply with the error number as
> well as your pending order number which can be found on the shopping
> cart page.
>
> If you have any further questions or concerns, please reply to this
> e-mail.
>
> Sincerely,
> Felicia N.
> Customer Service
> Digital River for shopNovell
> http://shop.novell.com/uk/cs
> NOVELL: Support
> +353 61 725025
>

[GofBorg]

HP lost a laptop sale yesterday for the same reason.
It wouldn't let me continue past a certain point.

[PurpleMonkey]

How odd

I'm simply baffled at how an outfit that sells products based on Linux can recommend IE, don't they realise it only runs natively in Windows

[GofBorg]

> I'm simply baffled at how an outfit that sells products based on Linux
> can recommend IE, don't they realise it only runs natively in Windows
>

Well in HP's case they didn't actually come out and say they didn't
support Firefox...the site just refused to work once I went to
buy the thing. <shrug> Anyway I fired up my VM with WIndows and opened
IE, but....I decided to shop some more AND...here's the rub, found a better
deal at Dell...soooooo....bought a Dell.

[andrewd18]

Originally Posted by husrah

How can you recommend I use I.E Browser??

While I agree that forcing the user to IE is not an optimal solution by any means (especially when selling open-source software), it could be that the solution for Novell's e-shopping website was designed by a third party that didn't make it Firefox compatible.

[saahne]

May be that the shop is outsourced to a company that handles online transactions. Whatever the case, big faux pas.

Here are the latest Firefox stats. Looks like they'll break 205 next month. That's a lot of potentially lost customers.

On Wed, 02 Jul 2008 21:26:04 +0000, andrewd18 wrote:

> husrah;1831270 Wrote:
>> How can you recommend I use I.E Browser??
> While I agree that forcing the user to IE is not an optimal solution by
> any means (especially when selling open-source software), it could be
> that the solution for Novell's e-shopping website was designed by a
> third party that didn't make it Firefox compatible.

Indeed. Digital River is who runs the store for Novell (see the signature
of the person sending the reply).

Jim

On 2008-07-02, andrewd18 <andrewd18@no-mx.forums.opensuse.org> wrote:

> husrah;1831270 Wrote:
>> How can you recommend I use I.E Browser??
> While I agree that forcing the user to IE is not an optimal solution by
> any means (especially when selling open-source software), it could be
> that the solution for Novell's e-shopping website was designed by a
> third party that didn't make it Firefox compatible.

It doesn't need to be.
I has to be HTTP compatible. Period.


--
The sand remembers once there was beach and sunshine
but chip is warm too
-- haiku from Effector Online, Volume 1, Number 6

On Wed, 02 Jul 2008 19:55:23 GMT
GofBorg <GofBorg@no-mx.forums.opensuse.org> wrote:

>...soooooo....bought a Dell.

You have my deepest condolences . . . ;-)


--
Kevin Nathan (Arizona, USA)
Linux is not a destination, it's a journey -- enjoy the trip!

Linux 2.6.22.18-0.2-default
9:37pm up 3 days 0:14, 21 users, load average: 2.25, 1.86, 1.28

On Wed, 02 Jul 2008 18:36:04 GMT
husrah <husrah@no-mx.forums.opensuse.org> wrote:

>
>Dear Felicia N
>
>How can you recommend I use I.E Browser??
>I am totally against using any Windows products.
>I have been using Suse for the last 4-5 years, and you develop a
>shopping website for opensource products, but you want me to use IE.
>You must be crazy. I think I must publish your reply on the opensuse
>forums.
>

I wish this could be made mandatory:

http://www.anybrowser.org/campaign/

If IE was W3C compliant, there would be no need for this 'Please use
this certain browser' . . .

--
Kevin Nathan (Arizona, USA)
Linux is not a destination, it's a journey -- enjoy the trip!

Linux 2.6.22.18-0.2-default
9:39pm up 3 days 0:16, 21 users, load average: 2.59, 2.05, 1.40