HP hardware loaded with SLED 10

#1 (**permalink**) 07-Mar-2009, 07:24

i see more and more folks with new HP minis (etc) pre-loaded with
SLED 10 stumbling into our forums seeking assistance..

which is fine until they ask their first question and the always
friendly and helpful-but-unknowing-noob advises them to immediately
dump that 'unsupported' and old version 10 and format/reinstall 11.1..

*instead*, in my opinion, there should be several prominently
displayed stickies (or whatever) for those folks to go over to the
novell and/or HP forums (i don't know the support agreements which
accompany a SLED loaded HP)..

and, it would also be nice if Novell provided HP with stickers to put
on the box/machine which told the buyer to join forums.novell.com,
for their getting started support..

--
primary

evilemmy · #2 (**permalink**) 07-Mar-2009, 21:50

Hi there

just saw this post and had a read out of interest. I just purchased a HP mini SLED 10, i agree on the idea of a stickers on boxes for support and which forums to go to for HP SLED. Although I joined the Novell register which runs for both novell and the opensuse forums same access and account. The openSuse forums was preset as a favorite in my mozilla already so points users of hp immediately to openSUSE forums. Had also looked at just a linux forum and they pointed several users on sled to these forums. So i'm not sure I guess it's the preference of Linux and HP to recommend opensuse for sled based minis.

Emmy

#3 (**permalink**) 08-Mar-2009, 03:13

> So i'm not sure I guess it's the preference of
> Linux and HP to recommend opensuse for sled based minis.

i can't imagine that that was an intentional decision by either HP or
Novell..

because _most_ (i did not say all) folks here have zero experience
with SLED..

i can, however see how such a decision by Novell might be beneficial
to their bottom line--because folks who might have otherwise used
_paid_ helper service time come here and try to help themselves,
reducing the number of warm bodies on a payroll..

--
primary

john_hudson · #4 (**permalink**) 08-Mar-2009, 16:19

I suspect that HP were targeting business customers who might have SLED at work rather than the consumer market. Who knows how the market may evolve?

Confuseling · #5 (**permalink**) 11-Mar-2009, 09:41

Has anyone considered putting a prominent link near the start of the welcome page? There's that box on the left that says Quick Links - why not there? Or maybe in another box just below the openSUSE Forums one - that'd make it even clearer. I don't really see how it could get in the way...

buckesfeld · #6 (**permalink**) 11-Mar-2009, 13:40

On 03/11/2009 Confuseling wrote:
> Has anyone considered putting a prominent link near the start of the
> welcome page?

I like the idea. Let me see what the team thinks.
Thanks for the suggestion!

Uwe

Confuseling · #7 (**permalink**) 11-Mar-2009, 19:45

No worries!

It seems to me that the logical spot would be in the 'Welcome to openSUSE Forums' blurb that appears when you visit logged out - but having thought about it for a bit, if it wasn't considered overkill, I reckon a box in between the openSUSE Forums one and the Quick Links one on the left, saying something like 'SUSE Family', with links to SLED and SLES sites / forums, would make sense too.

#8 (**permalink**) 12-Mar-2009, 02:35

> Thanks for the suggestion!

Normally i wouldn't care except i have already seen one new HP owner
be advised format/install 11.1 because SUSE 10 is no longer supported

actual sage advice from a one with three weeks Linux experience, all
on 11.1 </sigh>

--
primary

buckesfeld · #9 (**permalink**) 12-Mar-2009, 10:07

* primary wrote, On 03/12/2009 08:35 AM:
>> Thanks for the suggestion!
>
> Normally i wouldn't care except i have already seen one new HP owner
> be advised format/install 11.1 because SUSE 10 is no longer supported

Yuck. SLED 10 IS supported.

Uwe