openSUSE Forums FAQ

Here you can find answers to questions about how the board works. Use the links or search box below to find your way around.

What are the openSUSE Forums terms and conditions?

By having an openSUSE Account (also known as a Novell ID), you agree to the following Terms and Conditions:

* The openSUSE Legal Documents, which outline the rules which govern the activities, content, and software available on all openSUSE web offerings, including these forums.
* The Novell Privacy Policy, which outlines Novell's obligations to your account information and its privacy.

openSUSE Forums Terms

By using your openSUSE Account (also known as a Novell ID) to post on the openSUSE Forums (through web browser, NNTP client, or otherwise), you agree to the documents above, but also to the following openSUSE Forums Terms and Conditions. These forum specific terms supercede any similar terms outlined in the openSUSE Legal Documents or Novell Privacy Policy. Members may not create or use accounts for deceptive purposes including but not limited to: circumventing the T&C, rejoining the community after being banned or blocked, circumventing staff actions or directions, or posting as different persons

Privacy

Your e-mail address is kept private and is used to send you forum notifications and e-mails from openSUSE Forums staff.

Private member account information (your username, password, e-mail address, or otherwise) will not be disclosed by staff members on the forum or to any third party without your consent or due process of law. However, the openSUSE Forums staff cannot be held responsible for any unauthorized access to our server. Logging in or visting the forums while logged in to openSUSE or Novell services automatically creates your account on our forum server. The openSUSE Forums staff will remove your member account on the forums server upon request. To request this, contact a staff member privately, or e-mail forums@opensuse-forums.org for assistance.

openSUSE Forums uses cookies to store information on your local computer. These cookies do not contain any tracking information or personal data, and only serve to enhance your use of the forums.

Board Content

Neither Novell/openSUSE nor the staff of openSUSE Forums is responsible for any of the content posted within the openSUSE forums. With the exception of Forum Announcements, all posts represent the views and opinions of the Member who posted it and are not the official views of the openSUSE Forums. Neither Novell/openSUSE nor the openSUSE Forums staff vouch for or warrant the accuracy, completeness, legality, or usefulness of any post content and are not responsible for consequences resulting from use of the information in forum posts.

This Board is intended primarily as a technical support facility for openSUSE users. Global Moderators set policy on the appropriateness of posted material. Moderators advise Members of the appropriateness of posted material here and Members are expected to abide by that guidance. In recognition of the diversity of backgrounds of the Members and in the interests of community harmony, religious or political comment is not allowed. Messages personally attacking, calling names, or otherwise harassing or being condescending to another forum Member or any ethnic or religious group will be deleted. Offensive and/or vulgar language is not appropriate for openSUSE sponsored forums. Violation of these terms may result in being suspended or banned from forum participation.

Any Member who feels that a posted message is objectionable is encouraged to contact the openSUSE Forums staff immediately by e-mail, private message, or by using the "Report Post" button on every post. If staff determine that removal is appropriate, openSUSE Forums staff will make every effort to remove objectionable content within a reasonable time frame..

Thread/Post Ownership

All data stored in the forum databases (including all posts and polls) are the property of the openSUSE Forums. The administrators have the right to maintain, in their original form, all posts made in the forums as a historical record of forum activity. openSUSE Forums staff have the right to remove, edit, move, or close any topic at any time according to forum and staff policy.

Advertising/Spam

Members who wish to post advertisements for any kind of good or service (free, paid, digital, or otherwise) must contact the openSUSE Forums staff for approval. Posted advertisements that have not received staff approval, whether or not an approval request has been made, will be removed and the member may be banned.

The staff of the openSUSE Forums reserve the right to determine what content is and is not acceptable under this policy. All staff decisions are final.

Signatures

Signatures may contain up to 256 characters (including spaces) at the forums' default font size and one image. All images must be under 100 pixels wide by 40 pixels high. Links to external sites shall not contravene the clause on Advertising/Spam. Members in violation of this rule will be given an opportunity to adjust their signature within guidelines. If the appropriate action is not taken within 2 days, the signature will be removed by staff. Only trusted users are allowed to create/use signatures. Trusted user status is obtained automatically based on time in membership and number of posts.

Cross-Posting

The openSUSE Forums staff do not allow "cross posting", where a user posts the same or a similar thread in more than one forum. The thread that was posted in the least-relevant forum will be removed. The openSUSE staff may combine the threads if both threads have responses.

Contacting Staff

Staff may be contacted for any reason using the forums' private messaging (PM). However, staff members will not provide private openSUSE Linux help; all Linux help requests must be posted in the appropriate forum. For details on openSUSE Forums staff, please visit the staff information page by clicking the "View Forum Leaders" link at the bottom of the main page.

How do I request language specific forums?

The creation and/or fostering of non-English openSUSE discussion forums will generally further the concept and objectives of the openSUSE project. These guidelines will help guide the processes associated with this and will help streamline the process. If you are considering proposing a language specific forum, please read and become familiar with these requirements: Unless otherwise agreed to by the majority of forum staff, each of the following steps must be complete before non-English forums and/or forum links are created on http://forums.opensuse.org:
  1. THE REQUEST/PROPOSAL
    • The proposal for a new forum or a link to an existing forum should be submitted to one of the forum administrators (but not "forumsadmin")
    • Any initial request received from an outside party by any member of the staff will be posted, in it's entirety if written, or summarized as thoroughly as possible, if verbal, to the rest of the forum staff staff.
    • Incoming proposals will be reviewed by the staff and needs to have approval of the majority of the staff that wish to express an opinion on the proposal before any action is taken. The period for comment shall be 7 days.
    • With the request, the requestee shall provide an overview as to their related technical background so as to provide confidence that this is a genuine effort to establish a foreign language forum, and that reasonable qualifications are in place for them to initiate/manage the new foreign language forum during its initial start up days
  2. NEW, MERGE, or PARTNER DECISIONS
    • All requests for new language forums will be considered first as creating new sub-forums at http://forums.opensuse.org
    • In all cases where the non-English forum already exists, the first effort will be to merge the existing forum user base into the openSUSE forums by creating new forums here. If that is not possible or if deemed beneficial to the openSUSE project, we will discuss a possible partnership arrangement.
    • In all cases, new, merge, or partner, all parties involved must agree to the following terms:
      1. For new, merged, or partner forums, at least one English speaking person will be identified as a contact and liason for the indicated language forums. If the forums are hosted at OSF, this person will become a member of our staff in an appropriate role. The person identified for each language facet of the OSF forums is responsible to provide the the OSF staff, in English, every January, a short status report of their perception of the health of their non-English forum(s)in order to determine the ongoing health and viability of said forums and ensure. English is selected as a common communcation language, and the report requirement is for all openSUSE forum language groups. The report is intended to facilitate the maintenance of a regular coordination between the diverse openSUSE forum support language groups, providing an annual mutual checkpoint and a venue where non-urgent areas of discussion and commonality can be raised and progress tracked.
      2. Each OSF language forum will have at least two moderators (this may include the same or different from the above contact) who will be official openSUSE forum moderator and actively moderate the indicated forums. The moderators and the assigned contact must agree to support and enforce the openSUSE terms and conditions in the indicated forums
  3. All language forum links, whether new, merged, or partner will be created under our "Language Specific Forums" header, with priority given to forums hosted on our servers. All "partner" forums will be indicated by the tag "External Link"
  4. If a merge is agreed to, the staff roles of pre-existing communities will keep their role in the new language specific sub forums as they line up with openSUSE forum roles, except as otherwise provided on an individual basis.
  5. If a partnership is agreed to by all parties, we'll point members with the corresponding native language to the pre-existing community as our official partner by creating a link to the pre-existing community and vice versa (link at the pre-existing community to the openSUSE forums). If all requirements are agreed to during the negotiations with pre-existing communities, we'll announce the pre-existing community as our official partner.
  6. If the behavior of staff or partner is found not to be compatible with the Guiding Principles of the openSUSE community and/or our terms and conditions in the long term, the OS Forum staff will decide on a course of action.
  7. The final decision on forum specific language support will be made by the current openSUSE forums staff.
  8. If the above conditions are met, the forum technical administrator will work with the necessary people and implement.
Yes, this sounds like a bunch of stuffed shirt corporate mumbo-jumbo we need to do our due diligence ensure the ongoing viability of any forum we add here.

How do I set my default language?

Because various forum languages are encoded differently, you may want to set your default language to something other than English which is the overall forum default. To do this, go to the header and click on:
-Settings
--My Settings
---My Account
----General Settings
-----Forum Language (at the bottom of the page)

How do I secure my personal information?

Before posting, think about what you are posting and who will be reading it. Do you really want your complete configuration listed? How about your email or postal address?
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Unfortunately, an open NNTP forum structure such as ours is available to the world and there are people out there who do mine email addresses and other data from our forums and other such forums/newsgroups on the internet. An email address is an integral part of an NNTP header. Short of creating a closed system (which wouldn't be 100% effective) we can't prevent such data mining from our forums. If you use the web interface, your email address is disguised automatically on both the HTTP and NNTP interface. If you use the NNTP interface, you should take a few precautions and there are a few simple things you can do to reduce your risk. First, many NNTP users disguise their email address by putting in obvious deterrents to email address mining. For example: If my email address were freddy.farkle@opensuse.org I could add characters which fool many email address mining bots. I could change my address to something similar to: freddy.DELETE.THIS.farkle.AND.THIS@opensuse.org. Of course, there is nothing to dictate you must use a real email address so if you prefer not to let your email address be known, you can use anything as long as it is in an email address format. Feel free to use something@something.com or even freddy.farkle@opensuse.org! :-) It probably isn't wise to product public product license information etc. or email addresses in the body of messages either. Watch the information that's in your posted configuration files!
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Though we don't consider it a security risk, you should be aware that by using our forums, you are allowing your IP address to be known to forum staff and other forum users.

How do I change my password?

To change your forum password, go to http://forums.opensuse.org while not logged in.
* Click on the REGISTER/LOGIN link in the upper right corner.
* Click on the LOGIN ASSISTANCE link there.
* In the left column, hit EDIT ACCOUNT
* Enter your ID/PW and click on LOGIN
* In the LOGIN INFORMATION section you will be able to enter a new password

Can I change my user ID or email address?

The openSUSE Forums doesn't use vBulletin's built in authentication mechanism, but uses SUSE Login. For security reasons SUSE Login doesn't pass a user's password to vBulletin. It does pass a user ID and email address which is stored in your vBulletin profile and used to verify your identity when you login to the forums. This is only stored once when the vBulletin account is created and because it's the verification method, it can't be automatically updated by SUSE Login. Also, the forum software as configured doesn't support a dash "-" in a user ID even though you can register one on the SUSE or openSUSE site. If, for some reason, you want to change your ID or email address, or are having any problem with your account, you need to contact us (use the CONTACT US link in the footer) so we can get your vBulletin (Forum) account synchronized with SUSE Login.


CHANGING YOUR FORUM ID:
If you find yourself with an ID that you don't want, the easiest thing for you to do is to create a new profile and login under that new ID. If you would like, you can let us know what the new ID is, and we can either merge the two IDs *OR* change the ID on the old account if you haven't logged in with the new account yet.

If you want your ID changed so you can keep the same email address (each ID requires a unique & valid email address), you should use the CONTACT US link at the bottom of any forum page and give details about why you want it changed and what you want it changed to. We can then change the user ID in the Novell Login for you and either rename your old forum account or merge it into the new one.


CHANGING EMAIL ADDRESS, PASSWORD, ETC.
If you want to change anything but the login ID on your account, go to the login page (by clicking on the LOGIN link here on the forums or on any openSUSE page) and select the LOGIN ASSISTANCE option. Once on the resultant page, in the left menu select the FORGOT option and manage your account. However, be aware that you will have to contact forum staff to synchronize an email or user ID change with the forum software as, for security reasons, the Login system doen't pass sensitive data back and forth to the Forum software. Passwords are not stored in the forum software so you don't have to syncrhonize them.


EMAIL MISMATCH PROBLEMS
If you try to login to the forums and you get an "email address already exists" error, that means that the user ID you are using in Novell Login doesn't match the one existing on the forums (Two different user IDs with the same email address). This can happen if you modify your user ID on either system. Use the CONTACT US link at the bottom of any forum page and we'll get it fixed for you.

Can I access the forums via a mobile device?

vBulletin has a mobile style that is selectable at the bottom of the forum pages. We don't set this as default for mobile users because it doesn't integrate with openSUSE login. Mobile users can go to http://forums.opensuse.org, login, then scroll to the bottom and select the mobile style.

How do I use NNTP (newsreader) to access these forums?

Be aware our main supported interface is the HTTP interface. NNTP is provided as a convenience for those that choose to use it. HTTP and NNTP are disparate protocols and there are many forum functions that aren't supported by the NNTP protocol. Our HTTP/NNTP gateway is basic and was built with the help of volunteers. If you just read/respond to messages, NNTP should work fine. If you are experienced in NNTP and just need server information to set up your reader, skip down to item #3:


1 - Choosing HTTP or NNTP
The NNTP (news) protocol was developed specifically for internet messaging. The HTTP (web) protocol was developed specifically for serving up information. openSUSE offers both NNTP and HTTP access. Most of the time it comes down to user preference. NTTP has a speed advantage but HTTP usually is thought of as having a convenience advantage. If you have port 119 blocked at your firewall, you won't be able to use the news (NNTP) interface and we suggest either downloading the groups in an off line reader using an ISP at home or using the web interface.

2 - Selecting a Reader A: Any newsreader that supports the RFC standard should work with our newsgroups. There are many news reader applications available which will allow you to access our newsgroups for both online and offline reading on various platforms. Wikipedia has a pretty good list.

3 - NNTP Server
The openSUSE forums share two NNTP servers with the rest of The Attachmate Group's business units. Currently all TAG forums can be found on both of the servers. Select the appropriate DNS name for your reader:

  • Server A
    • nntp.novell.com
    • nntp.netiq.com
  • Server B
    • nntp.suse.com
    • nntp.opensuse.org
*NOTE: The old server names of forums.novell.com and forums.opensuse.org will no longer work after March 31, 2013


4 - Reader Setup:
Though each newsreader differs in it's method of setup, there are some general guidelines to consider. The name of the news server to specify is one of the above choices. These servers are on port 119, do not require authentication, and are not 'secure' news servers. Once you have the news server defined in your reader, you will need to subscribe to individual news groups to be able to read and post messages.

5 - Getting Your NNTP ID Recognized on the Web Interface
If your email address in your newsreader matches the email address you set up in vBulletin (Our web interface software) you will be recognized on both sides as the same user. If you prefer not to have your real email address in your newsreader, you can use the following syntax for an email address in your newsreader: userid@no-mx.forums.opensuse.org (where userid is your openSUSE Login ID) and your user will still be recognized. If you use other TAG forums, most readers support multiple accounts/servers and you can set up other business units as a different account: userid@no-mx.forums.novell.com, etc. NOTE: if you choose to use your real email address in your news reader, it will be available to anyone using our forums.

6 - Accessing Old Forum Messages via NNTP
openSUSE does not keep an archive of forum data, however, our server has enough storage space to keep the messages for quite a long period of time. You should be able to get what you need by searching the online forums. If you would like your own personal archive, any "off-line" news reader (see above) can pull the messages down and archive them on your local hard drive. From time to time we make changes to our forums so an offline reader has an advantage of keeping data for forums that may no longer exist on our servers.

7 - Usenet Feed
As a matter of policy, openSUSE does not feed any outside server, including USENET. This allows us tighter control over the content of our forums and significantly reduces spam.

Why can't I edit my message?

Once you submit your post in these forums, you have 10 minutes to edit it. After 10 minutes, if you need to, you should post a reply with any corrective information. Why? Two reasons. First, the NNTP protocol doesn't support editing of posts and so edits won't transit our gateway unless done before the cron job runs the gateway to sync the messages. Second, editing a post after it has replies could invalidate those replies because the original information changed. Posting a follow up reply with additional/changed information allows any previous reply to stay in context.

Why do the forums sometimes act like I'm not logged in when I'm logged in?

The forums use SUSE Login which has a connection timeout. The forums have their own timeout. If you are idle for too long (usually over 8 hours) or you come to the forums from another location on the openSUSE site, the forum and SUSE timeout may not match up causing it to look like you are logged in, but not allowing you to post. If that happens to you, clear your browser session and start over again at the forum home page, login, and you should be on your way.

Why can't I create a signature?

If you are a trusted user, you can create a signature to use in your forum posts. Unfortunately, the signature feature has been used extensively by spammers to post their stuff in our forums. You have to be a forum user for a specific period of time and have posted a specific number of messages before you are considered a "trusted" user.

Who are the forum staff?

You can "meet" the forum staff on their openSUSE Team page. Each individual of our staff volunteers here to make our forums work optimally for everyone. It would be great if you took the time to rate their answers and/or add to their reputation if you appreciate the work they do. Look for the buttons at the bottom of messages to do this.

How do I see all messages in just my language?

To get them via RSS use the RSS button at the top of any language specific section.

If you're intrested searching just language specific forums, subscribe to the forums you want to see, go to advanced search, search for a single content type, then set it to only search subscribed forums.

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