No sound on "HP probook 4310s" - I am desperate

**martin_batora** · 14-Sep-2009, 11:39

Hi, I am trying to fix sound problem on my friend's HP probook 4310s. I installed her os 11.1 x64 (with KDE4). Sound card looks configured, but sound is not working.

I followed this and this guides, but I am unable to fix it. I am stucked in selecting proper module for her sound card

.

Here is her alsa-info

alsa related packages(full list):

Code:

martin@siren:~/Desktop/download>grep alsa baliky.txt
alsa-plugins-1.0.18-6.13
alsa-utils-1.0.18-6.4
alsa-oss-32bit-1.0.17-1.37
alsa-firmware-1.0.17-1.51
alsa-plugins-pulse-1.0.18-6.13
alsa-1.0.18-8.12.1
alsa-oss-1.0.17-1.43

/etc/modprobe.d/sound is IMHO weird

Code:

alias snd-card-0 snd-hda-intel
alias sound-slot-0 snd-hda-intel

speaker-test:

Code:

bea@linux-q2po:~> su
Password:
linux-q2po:/home/bea # speaker-test -Dplug:front -c2 -l5 -twav


speaker-test 1.0.18

Playback device is plug:front
Stream parameters are 48000Hz, S16_LE, 2 channels
WAV file(s)
Rate set to 48000Hz (requested 48000Hz)
Buffer size range from 64 to 262144
Period size range from 32 to 131072
Using max buffer size 262144
Periods = 4
Unable to set hw params for playback: Invalid argument
Setting of hwparams failed: Invalid argument

Thanks for help.

**vendetta18** · 14-Sep-2009, 12:46

You can try if this can help --> No sound on HP dv6-1053cl - openSUSE Forums

**martin_batora** · 14-Sep-2009, 15:29

Thanks a lot!

I add

Code:

options snd-hda-intel enable_msi=1 model=hp-m4
options snd slots=snd-hda-intel
# u1Nb.SXH0RzeuC39:82801I (ICH9 Family) HD Audio Controller

to her /etc/modprobe.d/sound and it works.
Thanks again

**vendetta18** · 14-Sep-2009, 20:50

Originally Posted by martin_batora

Thanks a lot!

I add

Code:

options snd-hda-intel enable_msi=1 model=hp-m4
options snd slots=snd-hda-intel
# u1Nb.SXH0RzeuC39:82801I (ICH9 Family) HD Audio Controller

to her /etc/modprobe.d/sound and it works.
Thanks again

Great, thanks to oldcpu

**martin_batora** · 15-Sep-2009, 02:53

Hi again.

Unfortunately, this problem is not fully solved yet. She wrote me, that sound works only on headphones. She didn't try it without headphones, because her roommates already slept. When she unplug it, notebook is silent.

She is sure, that every slider in kmix is on maximum...

**vendetta18** · 15-Sep-2009, 13:42

Originally Posted by martin_batora

Hi again.

Unfortunately, this problem is not fully solved yet. She wrote me, that sound works only on headphones. She didn't try it without headphones, because her roommates already slept. When she unplug it, notebook is silent.

She is sure, that every slider in kmix is on maximum...

I do also face the problem in the sensethat when I plug in my speakers to the laptop the sound comes out from both laptop speakers and plugged in speakers...
Are the headphones by any chance USB ones??

**martin_batora** · 16-Sep-2009, 09:50

Originally Posted by vendetta18

Are the headphones by any chance USB ones??

No they are "classical" with jack.

**vendetta18** · 17-Sep-2009, 03:47

Originally Posted by martin_batora

No they are "classical" with jack.

Ok. Just try running "alsaconf" as root without those headphones. Take backup of your /etc/modprobe.d/sound before running alsaconf. After alsaconf completes start kmix or alsamixergui, hit the sound levels to maximum. If there is still no sound, add those two lines again to the newly created /etc/modprobe.d/sound and reboot.

I am not an expert myself, just telling you things which I have tried on my HP dv6 to make sound work...

**oldcpu** · 20-Sep-2009, 00:07

Assuming no sound from speakers, can you provide more very detailed information so a good recommendation can be given? For openSUSE-11.1, you can do that, with your laptop connected to the internet, by opening a gnome-terminal or a kde konsole and twice copy and paste the following into that terminal/konsole

Code:

/usr/sbin/alsa-info.sh

Run it the 1st time with root permissions. It will ask if you wish to do an update of the script. Select YES.

Then run it again (as either a regular user or as root). This time it will diagnose your PC's hardware and software configuration for audio, and it will post its output on the Internet/web. It will give you the URL of the web site. Please post that URL here. JUST the URL.

Also, please copy and paste the following commands one line at a time into a gnome-terminal or a konsole and post here the output:

rpm -qa | grep alsa
rpm -qa | grep pulse
rpm -q libasound2
uname -a
cat /etc/modprobe.d/sound

... with that information I may be able to make a recommendation.

Also, do NOT waste too much time on this. Simply post on our forum if you get stumped, and continue to look for help that way.

**martin_batora** · 20-Sep-2009, 10:32

Originally Posted by oldcpu

Assuming no sound from speakers, can you provide more very detailed information so a good recommendation can be given? For openSUSE-11.1, you can do that, with your laptop connected to the internet, by opening a gnome-terminal or a kde konsole and twice copy and paste the following into that terminal/konsole

Code:

/usr/sbin/alsa-info.sh

Run it the 1st time with root permissions. It will ask if you wish to do an update of the script. Select YES.

Then run it again (as either a regular user or as root). This time it will diagnose your PC's hardware and software configuration for audio, and it will post its output on the Internet/web. It will give you the URL of the web site. Please post that URL here. JUST the URL.

Also, please copy and paste the following commands one line at a time into a gnome-terminal or a konsole and post here the output:

rpm -qa | grep alsa
rpm -qa | grep pulse
rpm -q libasound2
uname -a
cat /etc/modprobe.d/sound

... with that information I may be able to make a recommendation.

Also, do NOT waste too much time on this. Simply post on our forum if you get stumped, and continue to look for help that way.

alsa-info.sh

Code:

linux-q2po:/home/bea # rpm -qa | grep alsa
alsa-plugins-1.0.18-6.13 
alsa-utils-1.0.18-6.4 
alsa-oss-32bit-1.0.17-1.37
alsa-firmware-1.0.17-1.51
alsa-plugins-pulse-1.0.18-6.13
alsa-1.0.18-8.12.1
alsa-oss-1.0.17-1.43


linux-q2po:/home/bea # rpm -qa | grep pulse
pulseaudio-lang-0.9.14-2.2.1
pulseaudio-0.9.14-2.2.1
pulseaudio-module-jack-0.9.14-2.2.1
libxine1-pulse-1.1.16.3-2.pm.5.2
libpulse-browse0-0.9.14-2.2.1
pulseaudio-esound-compat-0.9.14-2.2.1
pulseaudio-module-lirc-0.9.14-2.2.1
alsa-plugins-pulse-1.0.18-6.13
libpulse0-0.9.14-2.2.1
pulseaudio-module-x11-0.9.14-2.2.1
pulseaudio-module-bluetooth-0.9.14-2.2.1
pulseaudio-utils-0.9.14-2.2.1
pulseaudio-module-zeroconf-0.9.14-2.2.1
libpulse-mainloop-glib0-0.9.14-2.2.1
linux-q2po:/home/bea # rpm -q libsound2
package libsound2 is not installed
linux-q2po:/home/bea # rpm -q libasound2
libasound2-1.0.18-8.12.1


linux-q2po:/home/bea # uname -a
Linux linux-q2po 2.6.27.29-0.1-default #1 SMP 2009-08-15 17:53:59 +0200 x86_64 x86_64 x86_64 GNU/Linux

Code:

linux-q2po:/home/bea # cat /etc/modprobe.d/sound
options snd-hda-intel enable_msi=1 model=hp-m4
options snd slots=snd-hda-intel
# u1Nb.SXH0RzeuC39:82801I (ICH9 Family) HD Audio Controller
alias snd-card-0 snd-hda-intel
alias sound-slot-0 snd-hda-intel

when i add first three lines, sound from headphones began to work