Ah the delights of an outsourced IT department
by, 19-Jul-2011 at 08:45 (1170 Views)
Before the merger with the Attachmate Group, our CTO decided it would be a good plan to outsource our IT department here at Novell. Contracts were signed, employees were "moved" (still here at our Provo campus) and it started off quite well.
Piles of paperwork ensued and IT work slowed to a crawl. Our CTO "left the company for other opportunities" and here we are. (No, he didn't get a glowing recommendation from me for his new job).
With the Attachmate Group merger, SUSE and NetIQ are split from Novell so Novell can get back to our roots which is a wonderful thing. In a meeting I was in last week with Bob Flynn, President Novell, he said not only is the HQ back in Provo, but we will re-establish Novell Red as our color. Yea, I know...kind of insignificant on the surface, but it's a representation of good things happening around here.
With SUSE splitting off, we need to break off the SUSE forums from the Novell forums and tie the SUSE and openSUSE forums together. Back to the outsourced IT dept. issue. Still lots of paperwork and people that don't know our business very well. Hence an openSUSE forum outage today as they tried to install the SUSE forums IP address/DNS on the forum box which houses the openSUSE forums. Whoopsie. They quickly got it fixed. Here's hoping we don't have a repeat of the problem once they are ready to put the SUSE forums online. There is work going on currently to bring our IT department back in-house.