Headphone Jack Not Working

Hello. I am trying OpenSuse 10.3 for the first time on my Everex Stepnote NC1502 laptop instead of the pre-loaded Vista. Everything seemed to be working great until I plugged my headphones in. The sound is working just fine over the speaker, but when I plug the headphones in, the sound from the speaker mutes, but there is no sound from the headphone jack. The headphones work in Windows, so I figure it is software related. The laptop is completely up-to-date as far as YaST goes. Can anyone help? Please keep it simple since this is all very new to me. I appreciate any help that I can get. Thanks.

Try updating your alsa versions, adding all the 1.0.16 applications recommended by the opensuse audio troubleshooting guide:
http://en.opensuse.org/AudioTroubleshootin...ng_alsa_via_rpm

Post here for more help if you are unable to get your headphone jack working after updating/adding the applications per the audio troubleshooting guide. When you post next time, please provide the output of:
a. <span style="font-family:Courier New">uname -a</span>
c. output url provided by the two diagnostic scripts from the audio troubleshooting guide (after having updated your alsa version):
http://en.opensuse.org/AudioTroubleshootin...led_information

Try updating your alsa versions, adding all the 1.0.16 applications recommended by the opensuse audio troubleshooting guide:
http://en.opensuse.org/AudioTroubles...g_alsa_via_rpm

Post here for more help if you are unable to get your headphone jack working after updating/adding the applications per the audio troubleshooting guide. When you post next time, please provide the output of:
a. <span style="font-family:Courier New">uname -a</span>
c. output url provided by the two diagnostic scripts from the audio troubleshooting guide (after having updated your alsa version):
http://en.opensuse.org/AudioTroubles...ed_information
[/b]

I tried to follow the guide and I downloaded all of the needed files, but when I rebooted it still did not work. I looked at Step 5 about editing a file, but it was a little too much for me. Here is the output of rpm -qa | grep alsa:

alsa-utils-1.0.16.hg20080422-1.1
alsa-tools-1.0.16.hg20080122-7.17
alsa-firmware-1.0.16.hg20080314-1.2
alsa-oss-1.0.14-23
alsa-1.0.16.hg20080323-1.2
alsa-plugins-1.0.14-41
alsa-driver-kmp-default-1.0.16.hg20080426_2.6.22.17_0.1-1.1

uname -a:

Linux linux 2.6.22.17-0.1-default #1 SMP 2008/02/10 20:01:04 UTC i686 i686 i386 GNU/Linux

The first script results are here:
http://pastebin.ca/1001010

Here is the output of the second:

tsalsa version 2007-12-08 Mon Apr 28 17:17:36 CDT 2008
Heaphone jack does not output any sound. Speaker works fine and mutes when headphones are plugged in, but no sound from headphone jack.


PC type/make/model: Laptop: Everex Stepnote NC1502
plugs: 2
surround sound system: no
model options: no
number of speakers... 1
Distro: Welcome to openSUSE 10.3 (i586)

Release: SuSE-release
2.6.22.17-0.1-default
System: Linux linux 2.6.22.17-0.1-default #1 SMP 2008/02/10 20:01:04 UTC i686 i686 i386 GNU/Linux

Vendor/dev id:


Vendor/dev module:


Vendor/device:
Lspci info:


Alsa driver: 1.0.16
dpkg path:
Alsa utils: 1.0.16

Alsa modules:
snd_hda_intel

Snd/soundcore:
snd 63932 4 snd_hda_intel
snd_pcm
snd_timer
snd_hwdep
soundcore 11460 1 snd

Alsa cards:
0 [VT82xx ]: HDA-Intel - HDA VIA VT82xx
HDA VIA VT82xx at 0xc9100000 irq 22

Codec:

Codec: VIA VIA VT1708

Lsof output:


cardcnt: 0
Amixer item options for card 0 [VT82xx] _________________________________

'Input Source' ; Item #0 'Stereo Mixer' ; Item #1 'Mic'

Amixer contents for card 0 [VT82xx] _____________________________________
amixer set 'Master Front',0 100%,100% on
amixer set 'PCM',0 100% 100%
amixer set 'Front',0 74%,74% on
amixer set 'Mic',0 0%,0% on
amixer set 'Capture',0 Capture 0 0%,Capture 0 0% on
amixer set 'Capture',1 Capture 0 0%,Capture 0 0% on
amixer set 'Input Source',0 Items: 'Stereo Mixer' 'Mic' Item0: 'Stereo Mixer'

raw amixer output:
Simple mixer control 'Master Front',0
Capabilities: pvolume pswitch
Playback channels: Front Left - Front Right
Limits: Playback 0 - 31
Mono:
Front Left: Playback 31 [100%] [14.00dB] [on]
Front Right: Playback 31 [100%] [14.00dB] [on]
Simple mixer control 'PCM',0
Capabilities: pvolume
Playback channels: Front Left - Front Right
Limits: Playback 0 - 255
Mono:
Front Left: Playback 255 [100%] [0.00dB]
Front Right: Playback 255 [100%] [0.00dB]
Simple mixer control 'Front',0
Capabilities: pvolume pswitch
Playback channels: Front Left - Front Right
Limits: Playback 0 - 27
Mono:
Front Left: Playback 20 [74%] [-12.25dB] [on]
Front Right: Playback 20 [74%] [-12.25dB] [on]
Simple mixer control 'Mic',0
Capabilities: pvolume pswitch
Playback channels: Front Left - Front Right
Limits: Playback 0 - 31
Mono:
Front Left: Playback 0 [0%] [-40.25dB] [on]
Front Right: Playback 0 [0%] [-40.25dB] [on]
Simple mixer control 'Capture',0
Capabilities: cvolume cswitch
Capture channels: Front Left - Front Right
Limits: Capture 0 - 20
Front Left: Capture 0 [0%] [0.00dB] [on]
Front Right: Capture 0 [0%] [0.00dB] [on]
Simple mixer control 'Capture',1
Capabilities: cvolume cswitch
Capture channels: Front Left - Front Right
Limits: Capture 0 - 20
Front Left: Capture 0 [0%] [0.00dB] [on]
Front Right: Capture 0 [0%] [0.00dB] [on]
Simple mixer control 'Input Source',0
Capabilities: cenum
Items: 'Stereo Mixer' 'Mic'
Item0: 'Stereo Mixer'

Module Parameters:
snd_hda_intel/parameters/enable:Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y ,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y
snd_hda_intel/parameters/enable_msi:0
snd_hda_intel/parameters/id:<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL >,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL> ,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>, <NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,< NULL>,<NULL>,<NULL>,<NULL>
snd_hda_intel/parameters/index:0,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
snd_hda_intel/parameters/model:<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<N ULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NU LL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NUL L>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL >,<NULL>,<NULL>,<NULL>,<NULL>
snd_hda_intel/parameters/position_fix:0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 ,0,0,0,0,0,0,0,0,0,0,0,0,0
snd_hda_intel/parameters/power_save:0
snd_hda_intel/parameters/power_save_controller:Y
snd_hda_intel/parameters/probe_mask:-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
snd_hda_intel/parameters/single_cmd:N
snd_pcm/parameters/maximum_substreams:4
snd_pcm/parameters/preallocate_dma:1
snd_timer/parameters/timer_limit:2
snd_timer/parameters/timer_tstamp_monotonic:1

Hardware Info:
bios_date:03/14/2007
bios_vendor:FIC
bios_version:1.0B-2309-8A20
board_name:Everex StepNote Series
board_vendor:FIC
board_version:0.1
chassis_type:10
chassis_vendor:FIC
chassis_version:VA250E
modalias:dmi:bvnFIC:bvr1.0B-2309-8A20:bd03/14/2007:svnEverexSystems,Inc.nEverexStepNoteSeries: pvr01:rvnFIC:rnEverexStepNoteSeries:rvr0.1:cvnFIC: ct10:cvrVA250E:
product_name:Everex StepNote Series
product_version:01
sys_vendor:Everex Systems, Inc.
uevent:MODALIAS=dmi:bvnFIC:bvr1.0B-2309-8A20:bd03/14/2007:svnEverexSystems,Inc.nEverexStepNoteSeries: pvr01:rvnFIC:rnEverexStepNoteSeries:rvr0.1:cvnFIC: ct10:cvrVA250E:

Seq clients:

Devices:
2: : timer
3: [ 0- 0]: digital audio playback
4: [ 0- 0]: digital audio capture
5: [ 0- 1]: hardware dependent
6: [ 0- 0]: hardware dependent
7: [ 0] : control
Codec info:
Codec: VIA VIA VT1708
Address: 0
Vendor Id: 0x11061708
Subsystem Id: 0x15091e40
Revision Id: 0x100500
No Modem Function Group found
Default PCM:
rates [0x0]:
bits [0x0]:
formats [0x0]:
Default Amp-In caps: N/A
Default Amp-Out caps: N/A
GPIO: io=0, o=0, i=0, unsolicited=0, wake=0
Node 0x10 [Audio Output] wcaps 0x411: Stereo
Converter: stream=0, channel=0
PCM:
rates [0x7e0]: 44100 48000 88200 96000 176400 192000
bits [0xa]: 16 24
formats [0x1]: PCM
Power: setting=D0, actual=D0
Node 0x11 [Audio Output] wcaps 0x411: Stereo
Converter: stream=0, channel=0
PCM:
rates [0x7e0]: 44100 48000 88200 96000 176400 192000
bits [0xa]: 16 24
formats [0x1]: PCM
Power: setting=D0, actual=D0
Node 0x12 [Audio Output] wcaps 0x411: Stereo
Converter: stream=0, channel=0
PCM:
rates [0x7e0]: 44100 48000 88200 96000 176400 192000
bits [0xa]: 16 24
formats [0x1]: PCM
Power: setting=D0, actual=D0
Node 0x13 [Audio Output] wcaps 0x411: Stereo
Converter: stream=0, channel=0
PCM:
rates [0x7e0]: 44100 48000 88200 96000 176400 192000
bits [0xa]: 16 24
formats [0x1]: PCM
Power: setting=D0, actual=D0
Node 0x14 [Audio Output] wcaps 0x211: Stereo Digital
Converter: stream=0, channel=0
Digital:
Digital category: 0x0
PCM:
rates [0x7e0]: 44100 48000 88200 96000 176400 192000
bits [0xa]: 16 24
formats [0x5]: PCM AC3
Node 0x15 [Audio Input] wcaps 0x10051b: Stereo Amp-In
Amp-In caps: ofs=0x00, nsteps=0x14, stepsize=0x06, mute=1
Amp-In vals: [0x00 0x00]
Converter: stream=0, channel=0
SDI-Select: 0
PCM:
rates [0x440]: 48000 192000
bits [0xa]: 16 24
formats [0x1]: PCM
Power: setting=D0, actual=D0
Connection: 1
0x18
Node 0x16 [Audio Input] wcaps 0x100311: Stereo Digital
Converter: stream=0, channel=0
SDI-Select: 0
Digital: Validity
Digital category: 0x0
PCM:
rates [0x1f0]: 32000 44100 48000 88200 96000
bits [0xa]: 16 24
formats [0x5]: PCM AC3
Connection: 1
0x26
Node 0x17 [Audio Mixer] wcaps 0x20010b: Stereo Amp-In
Amp-In caps: ofs=0x17, nsteps=0x1f, stepsize=0x06, mute=1
Amp-In vals: [0x1f 0x1f] [0x00 0x00] [0x00 0x00] [0x00 0x00] [0x00 0x00] [0x80 0x80]
Connection: 6
0x10 0x24 0x1d 0x1e 0x21 0x13
Node 0x18 [Audio Selector] wcaps 0x300101: Stereo
Connection: 5
0x17* 0x24 0x1d 0x1e 0x21
Node 0x19 [Audio Selector] wcaps 0x30010d: Stereo Amp-Out
Amp-Out caps: ofs=0x1b, nsteps=0x1b, stepsize=0x06, mute=1
Amp-Out vals: [0x00 0x00]
Connection: 1
0x11
Node 0x1a [Audio Selector] wcaps 0x30010d: Stereo Amp-Out
Amp-Out caps: ofs=0x1b, nsteps=0x1b, stepsize=0x06, mute=1
Amp-Out vals: [0x00 0x00]
Connection: 1
0x12
Node 0x1b [Audio Selector] wcaps 0x30010d: Stereo Amp-Out
Amp-Out caps: ofs=0x1b, nsteps=0x1b, stepsize=0x06, mute=1
Amp-Out vals: [0x00 0x00]
Connection: 1
0x13
Node 0x1c [Pin Complex] wcaps 0x40010d: Stereo Amp-Out
Amp-Out caps: N/A
Amp-Out vals: [0x00 0x00]
Pincap 0x081c: OUT HP Detect
Pin Default 0x410110f2: [N/A] Line Out at Ext Rear
Conn = 1/8, Color = Black
DefAssociation = 0xf, Sequence = 0x2
Pin-ctls: 0x00:
Connection: 1
0x19
Node 0x1d [Pin Complex] wcaps 0x400101: Stereo
Pincap 0x08334: IN OUT Detect
Vref caps: HIZ 50
Pin Default 0x02a191f0: [Jack] Mic at Ext Front
Conn = 1/8, Color = Pink
DefAssociation = 0xf, Sequence = 0x0
Misc = NO_PRESENCE
Pin-ctls: 0x21: IN VREF_50
Connection: 1
0x1a
Node 0x1e [Pin Complex] wcaps 0x400101: Stereo
Pincap 0x08334: IN OUT Detect
Vref caps: HIZ 50
Pin Default 0x428130fe: [N/A] Line In at Ext Front
Conn = 1/8, Color = Blue
DefAssociation = 0xf, Sequence = 0xe
Pin-ctls: 0x00: VREF_HIZ
Connection: 1
0x19
Node 0x1f [Pin Complex] wcaps 0x40010d: Stereo Amp-Out
Amp-Out caps: ofs=0x1b, nsteps=0x1b, stepsize=0x06, mute=1
Amp-Out vals: [0x14 0x14]
Pincap 0x081c: OUT HP Detect
Pin Default 0x111141f0: [Jack] Speaker at Int Rear
Conn = 1/8, Color = Green
DefAssociation = 0xf, Sequence = 0x0
Misc = NO_PRESENCE
Pin-ctls: 0x40: OUT
Connection: 1
0x17
Node 0x20 [Pin Complex] wcaps 0x40010d: Stereo Amp-Out
Amp-Out caps: ofs=0x1b, nsteps=0x1b, stepsize=0x06, mute=1
Amp-Out vals: [0x80 0x80]
Pincap 0x081c: OUT HP Detect
Pin Default 0x422140f0: [N/A] HP Out at Ext Front
Conn = 1/8, Color = Green
DefAssociation = 0xf, Sequence = 0x0
Pin-ctls: 0x40: OUT
Connection: 1
0x17
Node 0x21 [Pin Complex] wcaps 0x400101: Stereo
Pincap 0x08334: IN OUT Detect
Vref caps: HIZ 50
Pin Default 0x52a191f0: [N/A] Mic at Int Front
Conn = 1/8, Color = Pink
DefAssociation = 0xf, Sequence = 0x0
Misc = NO_PRESENCE
Pin-ctls: 0x00: VREF_HIZ
Connection: 1
0x1b
Node 0x22 [Pin Complex] wcaps 0x400101: Stereo
Pincap 0x0814: OUT Detect
Pin Default 0x410160f1: [N/A] Line Out at Ext Rear
Conn = 1/8, Color = Orange
DefAssociation = 0xf, Sequence = 0x1
Pin-ctls: 0x00:
Connection: 1
0x1a
Node 0x23 [Pin Complex] wcaps 0x400101: Stereo
Pincap 0x0814: OUT Detect
Pin Default 0x410120f4: [N/A] Line Out at Ext Rear
Conn = 1/8, Color = Grey
DefAssociation = 0xf, Sequence = 0x4
Pin-ctls: 0x00:
Connection: 1
0x1b
Node 0x24 [Pin Complex] wcaps 0x400001: Stereo
Pincap 0x0820: IN
Pin Default 0x593300f7: [N/A] CD at Int ATAPI
Conn = ATAPI, Color = Unknown
DefAssociation = 0xf, Sequence = 0x7
Pin-ctls: 0x00:
Node 0x25 [Pin Complex] wcaps 0x400301: Stereo Digital
Pincap 0x0810: OUT
Pin Default 0x474410f0: [N/A] SPDIF Out at Ext Rear Panel
Conn = RCA, Color = Black
DefAssociation = 0xf, Sequence = 0x0
Pin-ctls: 0x40: OUT
Connection: 1
0x14
Node 0x26 [Pin Complex] wcaps 0x400201: Stereo Digital
Pincap 0x0810030: IN OUT EAPD
EAPD 0x2: EAPD
Pin Default 0x71c420f0: [N/A] SPDIF In at Oth Rear
Conn = RCA, Color = Grey
DefAssociation = 0xf, Sequence = 0x0
Pin-ctls: 0x40: OUT
Node 0x27 [Audio Input] wcaps 0x10051b: Stereo Amp-In
Amp-In caps: ofs=0x00, nsteps=0x14, stepsize=0x06, mute=1
Amp-In vals: [0x00 0x00]
Converter: stream=0, channel=0
SDI-Select: 0
PCM:
rates [0x440]: 48000 192000
bits [0xa]: 16 24
formats [0x1]: PCM
Power: setting=D0, actual=D0
Connection: 1
0x21
Codec: Conexant ID 2bfa
Address: 1
Vendor Id: 0x14f12bfa
Subsystem Id: 0x14f10001
Revision Id: 0x90000
Modem Function Group: 0x2
md5sum tsalsa: 6547fc05772636418dd5ef38ff273488 tsalsa
1204511996 1209420867 1209421056 1209421056 1209421056 1209421056
curl: /usr/bin/curl
wget: /usr/bin/wget
dialog: /usr/bin/dialog
tsalsa version 2007-12-08 end: Mon Apr 28 17:17:36 CDT 2008 171
md5sum tsalsa.txt: 8c2dadacf353e985eefb4d1b4614556d /tmp/tsalsa.txt

Please let me know if I forgot something.

Thanks. Ok, its clear you now have the latest kernel, and the latest alsa. The scripts tell me your PC has a VIA82xx, and more specifically a VIA-VT1708. .... This is the first time, I have seen a VT1708.

It appears others have had this problem, but they solved it by a custom modification to alsa source code, and recompiling:
http://ubuntuforums.org/archive/index.php/t-556217.html
I would recommend that ONLY as a last resort. Please post here before trying this (and note my reply might take a few days, as I am on vacation with limited internet access) ...

Alternatively, you could try editing your /etc/modprobe.d/sound file, adding something like these two lines to that file:

<span style="font-family:Courier New">cat /etc/modprobe.d/sound</span>

I tried adding the two lines and restarting alsa, but I still had no sound from the headphone jack. I looked at the mixer to see if there was anything new, but no. I even rebooted my laptop, just in case, but nothing. I ended up removing the two lines from my sound file. Here is the output of cat /etc/modprobe.d/sound:

alias snd-card-0 snd-hda-intel
alias sound-slot-0 snd-hda-intel

That is all that was displayed. I appreciate the help, by the way...

I tried adding the two lines and restarting alsa, but I still had no sound from the headphone jack. [/b]

Too bad.

After being on vacation for 2 weeks (with another 9 days left), I finally obtained a high speed connection for more than 20 minutes, and I did a quick surf on Linux and the VT1708. I think getting the headphone jack to work could be a tough nut to crack. I notice all ( ? ) other distributions appear to be having the same problem with this codec, with the solution that is occasionally reported to work are patches to alsa with a custom recompile.

I even noticed a recommended patch to alsa to work with the 2.6.25 kernel:
http://tomoyo.sourceforge.jp/cgi-bin/lxr/s...h_via.c?a=alpha
The above specifically refers to the "alsa-driver tarball" downloaded from the alsa site (current version is alsa-driver-1.0.16.tar.bz2) where after decompressing the alsa-driver-1.0.16.tar.bz2 one then modifies the alsa-driver-1.0.16/pci/hda/patch_via.c file (which is nominally empty with only a few comment lines). Then custom compile alsa-driver. If it were me, I would use "checkinstall" instead of "make install", as the custom created rpm is easier to handle (from a configuration perspective) than custom compiled code that does not use a homebrewed rpm.

I think you will have to do a lot of surfing on this to get a fix.

If you are not into experimenting with custom compilations (and then de-installing custom compiles after they fail to work properly), then you could try raising a bug report on either:
a. openSUSE, or
b. alsa
For not adequately supporting your Everex Stepnote NC1502 laptop's VT1708 codec.

Other than that, there is not much I can offer, as I do not have your hardware, and the most I can do is speculate on random "hits" from google. Rather senseless, if one does not have the hardware themselves. Best you try different solutions recommended from surfing. Just be certain you go for VT1708 solutions (specifically) and that you backup before trying, and you restore things as they were before, after a failed attempt.

Well, thank you very much for trying. I will look around to see if I can find something...