Re: long term support
If you want to get into making money out of open source, you need to follow the IBM model and offer services like custom installation and custom program development; you are most likely to be successful in that area if you focus on a particular area that you - and potential clients - are interested in.
All consultants have their own specialisms - I wouldn't hire IBM to help me with music software - and you need to decide what USP (unique selling proposition) you have that you can offer to potential clients, whether current or potential users of open source.
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