So, to rephrase my question, "What kind of support do I get from Novell for my $$$ if I purchase OpenSUSE boxed version?"
Do I
A) Pay $60 and get support that I need?
B) Pay $600 (10x$60) and get support that I need?
C) Pay $60 or $600 and get same support (minus lost time and money) as if I paid $0?
Hope this clarifies subject and question?
Thanks,
Natasha