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I know someone, and he is the only one with this problem, that has periodic failures of name resolution. He is on Comcast. As I said, he is the only one any of us know with the problem but he is certain he tracked down to the isp. They, of course, deny the problem is on their end.
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Couple questions to ask here, is he on a network? IE he has 3 computers and one is acting up? Could be that he is using wireless and is in a bad location....Things to look for are bad CAT-5, bad numbers regarding quality of reception as it pertains to wireless from the base to the wireless card. Packet loss maybe suspect. With my DSL and router I run into issues with the wireless letting go and then locking to the signal so it can make for problems in updates...sometimes I will time out, hit ok, hit try again and then it continues on fine.....
Sometimes a refresh may be needed out of the modem. With the DSL modem, I run into issues where it just sits there and stares at me....to which I politely smile and disconnect power and reconnect.
FWIW
Rich